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Customer Service Expert

2 months ago

Austin, Texas, United States STN Promotions, inc. Full time

We are seeking a highly skilled Customer Support Representative to join our team at STN Promotions, inc. as a key member of our customer service department. As a Customer Support Representative, you will be responsible for providing top-notch support to our customers, ensuring their telecommunications products and services are functioning optimally.

Key Responsibilities:

  • Customer Support: Serve as the primary point of contact for our customers, providing prompt and professional support for their telecommunications needs.
  • Troubleshooting and Resolution: Diagnose and resolve customer inquiries and technical issues through various channels, ensuring timely and satisfactory resolutions.
  • Product Knowledge: Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
  • Collaboration: Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
  • Staying Up-to-Date: Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
  • Documentation: Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
  • Continuous Improvement: Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
  • Customer Advocacy: Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.