Enterprise Client Services Representative

2 months ago

Austin, United States Tandym Group Full time

A telecommunications company in Austin, Texas is looking to add a new Enterprise Client Services Representative to their growing team in Texas. In this role, the Enterprise Client Services Representative will be responsible for providing customer support related to products and services, including the handling of administrative, audit and billing functions.

Responsibilities:

The Enterprise Client Services Representative will:

  • Review, research and resolve client concerns, including billing/credit disputes, aging activity, disconnects, change orders and general inquiries.
  • Encourage company-wide growth through active and consistent support of all efforts to simplify and enhance the client experience.
  • Partner with clients to give status updates on requested move, add or change (MAC) activities, for Enterprise product types that include upgrades, downgrades, adjustments, bill-to address and other general account changes.
  • Enhance client satisfaction through detailed order management of post-sales and order entry activities for service orders within defined timeframes in adherence with department processes and procedures.
  • Review, research and resolve client concerns and issues, to include billing and credit disputes, aging activity, disconnects and general inquires using detailed research and clear communications.
  • Resolve major contract and billing system inconsistencies by identifying discrepancies and requesting corrections from Sales, Order Implementation, Sales Support or Provisioning.
  • Align Billing and other client resource management (CRM) systems through audits and updates of client information and ensure clean and synchronous databases for reporting teams.
  • Identify discrepancies and request corrections with various business partners via multiple paths of communication to resolve major contract / billing systems inconsistencies
  • Audit, validate and update customer information to ensure Billing and other CRM Systems are kept in sync in order to enable reporting teams to have clean and synchronous databases
  • Effectively engage and complete various ad hoc client projects as assigned including equipment swaps, product migrations, billing corrections, and general notifications
  • Work to understand, identify and resolve root cause issues for purposes of retaining clients and client revenue
Qualifications:
  • 2+ years of experience in the Telecommunications and/or Cable industry
  • Associate's and/or Bachelor's Degree
  • Experience working with Customer Relationship Management databases, such as SalesForce
  • Strong understanding of Billing systems
  • ICOMS and/or CSG billing and data entry knowledge
  • Microsoft Office proficient
  • Solid problem solving and time management skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized

  • Client Solutions Representative

    4 days ago

    Austin, Texas, United States A2I Enterprise, inc Full time

    A2I Enterprise, inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our sales and support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Identify and Pursue New Sales Leads: Utilize...

  • Senior Enterprise Client Success Manager

    7 days ago

    Austin, Texas, United States Miro Enterprise Full time

    About the PositionMiro is expanding its Customer Success division, seeking dedicated and customer-focused professionals to enhance our team. An Enterprise Customer Success Manager plays a crucial role in ensuring the satisfaction and success of our Enterprise clients. This position involves onboarding new clients, nurturing existing relationships, and...

  • Client Service Representative

    2 days ago

    Austin, Texas, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Client Service Representative to join our team at Canon U.S.A., Inc. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Provide prompt and accurate delivery of various on-site work...

  • Client Service Specialist

    2 weeks ago

    Austin, Texas, United States Enterprise Holdings Full time

    Position OverviewEnterprise Mobility is seeking a dedicated Customer Experience Representative (CXR) to enhance our customer service operations. This role offers competitive hourly compensation along with performance-based bonuses.About Us:The National/Alamo brand of Enterprise Mobility is committed to delivering exceptional, friendly, and efficient service,...

  • Client Services Representative

    2 days ago

    Austin, Texas, United States Canon USA & Affiliates Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Client Services Representative to join our team at Canon Solutions America, Inc. As a Client Services Representative, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Provide prompt and accurate delivery of various on-site...

  • Customer Service Representative

    2 days ago

    Austin, Texas, United States Enterprise Holdings Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and efficient rental return experience.Key ResponsibilitiesGreet and Assist Customers:...

  • Enterprise Sales Representative

    5 days ago

    Austin, Texas, United States Procore Technologies Full time

    Job Summary:We are seeking an experienced Enterprise Sales Representative to join our Sales team at Procore Technologies. As an Enterprise Sales Representative, you will play a critical role in driving revenue growth and expanding our presence in the construction industry.Key Responsibilities:Partner with our Account Managers and Solution Specialists to...

  • Client Service Representative

    2 months ago

    Austin, United States MEOW BARK VETERINARY SERVICES PLLC Full time

    Job DescriptionJob DescriptionBenefits/PerksCareer Advancement OpportunitiesFun Working EnvironmentInteract with PetsLocally-owned and independentJob SummaryWelcome to Meow Bark Veterinary!  We are a brand-new, locally-owned veterinary clinic dedicated to providing compassionate and high-quality care to pets and their families. As we open our doors, we are...

  • Client Services Representative

    2 days ago

    Austin, Texas, United States Canon USA & Affiliates Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Client Services Representative to join our team at Canon Solutions America, Inc. in Austin, TX. As a Client Services Representative, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our facilities.Main Responsibilities:Prompt...

  • Enterprise Sales Representative

    2 days ago

    Austin, Texas, United States Procore Technologies Full time

    Job SummaryWe are seeking an experienced Enterprise Sales Representative to join our Sales team at Procore Technologies. As an Enterprise Sales Representative, you will be responsible for generating a healthy 'Run Rate' business within your strategic segment, building relationships with construction management C-Suite leaders, and working in close...

  • Client Service Representative

    2 months ago

    Austin, United States MEOW BARK VETERINARY SERVICES PLLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsFree food & snacksOpportunity for advancementPaid time offTraining & developmentWellness resourcesBenefits/PerksCareer Advancement OpportunitiesFun Working EnvironmentInteract with PetsLocally-owned and independentJob SummaryWelcome to...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States Enterprise Holdings Full time

    Position Overview:Enterprise Holdings is seeking a dedicated Customer Experience Representative (CXR). This role offers competitive hourly compensation along with performance-based bonuses. The CXR will play a crucial role in ensuring a seamless and enjoyable experience for our customers.Key Responsibilities:As a Customer Experience Representative, your...

  • Customer Service Representative

    13 hours ago

    Austin, Texas, United States Enterprise Call Center Full time

    Job DescriptionWe are a leading Enterprise Call Center seeking a highly skilled and customer-oriented Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Client Engagement Specialist

    2 weeks ago

    Austin, Texas, United States Enterprise Holdings Full time

    Position OverviewEnterprise Mobility is seeking a dedicated Customer Experience Representative (CXR) to enhance our customer service team.This role offers competitive compensation and is designed for individuals who thrive in a dynamic environment.About Us:The National/Alamo brand of Enterprise Mobility is committed to delivering exceptional service and...

  • Enterprise Sales Representative

    15 hours ago

    Austin, Texas, United States Airtable Full time

    About the RoleAirtable is seeking a highly skilled Enterprise Sales Representative to join our team. As an Account Executive of Mid-Market Airtable, you will have the opportunity to work closely with various enterprise accounts across multiple industries.Key ResponsibilitiesLeverage Airtable's self-service user base and proven value propositions across...

  • Client Service Representative

    7 days ago

    Austin, Texas, United States Advisor Employee Services Full time

    Job Description:The Client Service Administrator will be responsible for providing exceptional client service and support to our clients and advisors. This role will involve servicing the existing client base with all service requests, including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment...

  • Client Services Representative

    3 weeks ago

    Austin, United States Longhorn Glass Full time

    We are seeking a motivated and detail-oriented Client Services Representative to join our dynamic team. If you are passionate about customer service and sales, we want to hear from you! As one of the leading auto glass companies in Austin, TX for over thirty years, we pride ourselves on providing our customers with the highest quality service, speed, and...

  • Customer Service Representative

    2 days ago

    Austin, Texas, United States A2I Enterprise, inc Full time

    About A2I Enterprise, Inc.We are a dynamic and innovative marketing and sales firm dedicated to expanding our clients' business growth through direct-to-consumer interaction. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job SummaryWe are seeking a highly motivated and customer-focused Customer...

  • Client Relations Specialist

    2 weeks ago

    Austin, Texas, United States Enterprise Holdings Full time

    Position OverviewEnterprise Holdings is seeking a dedicated Customer Experience Representative (CXR) to enhance our service at various locations.This role offers competitive compensation and includes various incentives, ensuring a rewarding work environment.What We Provide:• Consistent full-time schedule• Paid time off benefits• Employee discounts•...

  • Client Service Representative

    7 days ago

    Austin, Texas, United States GC cleaners and laundry llc Full time

    Position OverviewGC Cleaners and Laundry LLC is seeking a dedicated individual to fill the role of Client Service Representative. This position is essential in ensuring a positive experience for our customers.Key ResponsibilitiesProvide exceptional customer service to all clients.Handle cash transactions accurately and responsibly.Maintain cleanliness and...