Telecommunications Technician II
2 weeks ago
Position Title:
Telecommunications Technician II
Organization:
Department of Information Resources
Job Overview:
The Telecommunications Technician II plays a vital role in supporting the operational needs of the Capitol Complex Telephone System (CCTS). This position is responsible for the installation, maintenance, and troubleshooting of telecommunications systems, ensuring seamless communication across various platforms.
Key Responsibilities:
- Conduct routine technical operations for the installation and management of voice and data telecommunications systems.
- Execute software modifications and adjustments within the Cisco HCS environments.
- Perform hands-on installation and upkeep of CCTS telephones and wiring, addressing customer-reported issues effectively.
- Install and repair various telecommunications equipment, including digital, analog, and VoIP systems.
- Conduct preventive maintenance checks on Unified Communications VoIP platforms and participate in ongoing VoIP infrastructure implementations.
- Prioritize and schedule work to meet customer needs while minimizing disruptions to existing operations.
- Maintain effective communication with vendors and internal departments to resolve service requests and reported issues.
- Assist in evaluating and designing new telecommunications systems and may provide training to junior technicians.
Qualifications:
Education:
Completion of two years of accredited college coursework in Electrical Engineering, Telecommunications, Computer Science, or a related field is preferred. Relevant work experience may substitute for formal education on a year-for-year basis.
Experience:
A minimum of five years of progressively responsible experience in telecommunications, specifically in installation and customer service within large environments.
Skills and Abilities:
- Strong knowledge of telecommunications principles and standards.
- Proficient in using telecommunications testing equipment and personal computers.
- Excellent troubleshooting skills and the ability to communicate technical information clearly.
- Ability to work independently and collaboratively within a team environment.
- Capacity to manage multiple tasks and work under pressure to meet deadlines.
Working Conditions:
Regular use of computers and telecommunications equipment, with occasional physical demands such as lifting and climbing.
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