Entry Level Customer Service Representative

1 week ago

Austin, United States Najlaa Solutions Full time

We are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies. We are experiencing an upswing in growth as we look to launch a new direct marketing campaign for some of the biggest telecommunications brands in the world. In today's economy, consumers look for ease, accessibility, and the business to come to them. Our mission is to bring that efficiency and convenience to the consumer on behalf of the brand. We need people that have grit, resiliency, and a competitive flair that will challenge the status quo and drive our team to be innovative and industry-leading.

We are looking to bring on an industrious, charismatic Entry Level Customer Service Representative and join a highly talented, growth-motivated team. You will be instrumental in driving new traffic to the brand and an essential element of our success. As the Entry Level Customer Service Representative, you will make outbound field calls to a designated target market and use a consultative approach to promote a full line of products, services, and subscriptions available to the consumer. This position will be multi-faceted, as you will also support and collaborate cross-functionally with the Customer Service, Sales, and Marketing departments to provide frontline feedback regarding the customer and brand experience.

You Will:

  • Meet with customers face-to-face and develop a deep understanding of their personal needs to conduct a tailored product and service recommendation.
  • Handle all questions, complaints, and inquiries with the highest degree of courtesy and professionalism to promptly and efficiently resolve issues.
  • Manage business transactions in connection with activation of new customer accounts while simultaneously abiding by all CDC and state guidelines
  • Possess a broad working knowledge of all company practices and operations and demonstrate an active student mentality and proficiency to maintain that knowledge
  • Support the Customer Account Manager and confidently make recommendations to improve specific operating procedures, processes, and minimize customer churn
  • Participate in ongoing on-the-job training including, but not limited to one-on-one training sessions, virtual webinars, and roleplaying various scenarios

***Comprehensive training is guaranteed to all employees to ensure success and confidence in their role.***

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