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Operations Manager

3 months ago

Smyrna, United States SMAPDCOPPS Full time
Job DescriptionJob DescriptionSalary: $65,000 to $70,000

**Join Our Dynamic Team as an Operations Manager**


Are you a strategic thinker with a passion for streamlining processes and driving organizational success? Do you thrive in a fast-paced environment and excel at leading teams to achieve outstanding results? If so, we want YOU to be our next Operations Manager

 

DESCRIPTION: Psychological Dimensions (PD) is a growing, innovative, and industry-leading Atlanta-based police and public safety and risk management forensic consulting firm looking for an Operations Manager to join our diverse team. We are ultimately seeking an in-office Operations Manager to be based out of our Smyrna, GA office  Our mission is providing state-of-the-art forensic risk management psychological evaluations to public safety and private organizations. Our firm also conducts risk assessment and consultation with television networks and the media.  PD’s services primarily include psychological pre-employment screening, critical incident debriefing, wellness training and annual wellness visits, specialty placement assignments (e.g., SWAT, etc.), risk and threat assessment, and police/public safety and corporate fitness for duty evaluations. For additional information about the firm, see our website at: psychologicaldimensions.com and stonemcelroy.com.


About the Role 

The Operations Manager will: 

  • Undergo in-depth training to develop the skills necessary to excel within our organization as an administrator of Police and Public Safety psychological evaluations.
  • Oversee day-to-day operations; ensure scheduling for all sites occurs with maximum efficiency.
  • Supervise three support staff to ensure they perform their general office tasks including answering questions related to our proprietary test proctor process ProctorPRO, answer multi-line phone systems and appropriately route calls through Ring Central, schedule video conference calls, and conduct detailed document proofreading. 
  • Monitor key performance indicators (KPIs) and use data-driven insights to make informed decisions.
  • Keep Accounts Payable current, work with accountants to perform prework for invoicing clients monthly, and collect outstanding invoices to minimize > 90-day receivables.
  • Assist with contractor invoicing.
  • Serve as an alternate for Atlanta’s office coordinator.
  • Collaborate with senior management to align operational strategies with company goals.
  • Drive continuous improvement initiatives to enhance operational efficiency and reduce costs.


About You 

The Operations Manager will have:  

  • Proven experience as an Operations Manager or in a similar role.
  • An extremely organized and detail-oriented work ethic with superb verbal and written communication skills, careful attention to detail, multi-tasking and problem-solving skills.
  • A strong ability to maintain confidentiality and recognize opportunities for customer retention and to report any concerns immediately to the Director of Operations. 
  • Strong leadership and team management skills.
  • Great problem-solving skills with the ability to independently resolve conflict.
  • Advanced troubleshooting skills.
  • A strong sense of accountability.
  • Comfortable in a fast-paced environment.
  • The ability to work well, independently.
  • Experience with Microsoft Office, be technologically savvy, and possess outstanding customer service skills
  • Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).


Benefits for Full Time Associates 

Psychological Dimensions offers:  

  • Paid time off and 13 holidays.
  • Medical, dental, and vision benefits.
  • Conveniently located new office space at 2300 Lake Park Dr. in Smyrna, GA.
  • Eligibility in the company’s 401k program with competitive matching.
  • Opportunities for continuing education and professional development activities.

 

The salary range for this position is $65,000 to $70,000 with potential for growth for motivated individuals. 

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at PD: Psychological Dimensions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.  PD believes that diversity and inclusion among our teammates is critical to our success as a multi-national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.