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**General Manager

2 months ago

Smyrna, Tennessee, United States Uptown Full time
About the Role

The **General Manager - Property Operations Leader** is a key member of the Uptown team, responsible for the daily operations of an individual property. This role requires a strong leader who can manage and operate the property to provide a safe, clean environment for both guests and employees.

Key Responsibilities
  • Recruit, interview, and hire all property staff
  • Train, develop, and support property staff
  • Oversee office operations, including guest check-in and check-out, financial management, and payroll functions
  • Ensure excellent guest service and develop expertise on computer operating systems
  • Identify and manage repair and maintenance issues, as well as capital expenditure needs
  • Assist with capital expenditure projects and identify life/safety issues and inspection issues
  • Notify supervisors of any guest concerns and maximize financial performance through revenue management and pricing recommendations
  • Meet budgets through P&L analysis and effective cost and inventory control
  • Assist in preparation of annual budgets and monitor competitors for market trends
  • Drive sales through local marketing and develop and maintain positive relationships with local governmental authorities
  • Assist in recruitment and training of other General Managers
Essential Skills and Experience
  • Possess a valid driver's license, current auto insurance, and a functioning automobile
  • Read, speak, write, and understand the English language to interact with guests, staff, and handle administrative duties
  • Ability to read, understand, and interpret information found in various reports and internal hotel information
  • General computer proficiency and thorough knowledge of Front Office and related department operations, service standards, and techniques
  • Ability to compose and express thoughts clearly and effectively communicate with guests and staff
  • Ability and flexibility to work long hours on a regular basis and as business conditions demand
  • Ability to manage multiple activities in stressful situations and make effective judgments on all facets of front office operations and staff
Preferred Skills and Experience
  • Any combination of education and experience equivalent to graduation from high school and any other combination of education, training, or experience that provides the required knowledge, skills, and abilities
  • Minimum 3 years of experience in management, with supervisory experience required
Mental and Physical Demands
  • Indoor work with hard and carpeted surfaces
  • Standing for eight (8) hour shifts
  • This position is occasionally required to sit, climb, or balance, and stoop, kneel, crouch, or crawl
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Exposure to extreme weather conditions, cold, and heat
  • Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, and use of computer terminal