Call Center Customer Service Rep

2 months ago

Birmingham, United States Standard Heating & Air Conditioning Full time
Job DescriptionJob Description

Unlock a fulfilling career opportunity with Standard Heating, Cooling & Plumbing in Birmingham, AL Step into the role of a full-time Call Center Customer Service Rep with hourly pay ranging from $16 to $20, coupled with exciting monthly bonus opportunities. We value your well-being, offering comprehensive benefits such as Blue Cross-Blue Shield insurance plans with company-provided portion, dental, vision, a 401(k) with company match, 6 paid holidays, up to 3 weeks of paid vacation, weekly payroll, great training, and long- and short-term disability. We also provide a year-end bonus plan of up to $2,500 and paid life Insurance of up to one year's salary. Apply now to be part of a team that celebrates excellence and cares about your growth


BECOMING OUR CALL CENTER CUSTOMER SERVICE REP

This position works a Monday through Friday schedule between 8:00 AM and 5:00 PM with some Saturday rotations between 7:30 AM and 3:30 PM. You get the following Friday off when Saturday is worked

As a Call Center Customer Service Rep, you'll be the initial point of contact, handling phones, making outbound calls, and supporting field teams with parts/equipment acquisition. Your role encompasses scheduling and confirming appointments, conducting follow-up calls, and managing invoices. Act as a liaison between clients and departments, ensuring timely resolution, all while maintaining a positive and friendly demeanor. Your keen attention to detail and stellar communication skills will guarantee our clients' needs are met, creating an engaging and fulfilling workday.

Sound like the perfect job for you? All that you need to truly excel is the following:

  • 1 year of call center experience
  • Excellent communication skills and phone etiquette

LEARN ABOUT US

We are an awesome company that has been providing the highest quality residential and commercial HVAC, plumbing, insulation, and generator services to Birmingham, Mountain Brook, Vestavia Hills, and the surrounding areas for over 75 years. We perform installations, service repairs, and maintenance and pride ourselves on being reliable, affordable, and up-to-date with the most recent technology. We are committed to ensuring that both our residential and commercial customers get the comfort and peace of mind that they deserve.

In order to provide this high level of service, we must attract and retain employees who care about our company, each other, and, most importantly, our customers. We take great pride in being a great place to work We strive to provide stability, opportunity, and fair compensation to ensure that our employees enjoy their daily work and feel appreciated. We have carried an A+ rating with the BBB since 1963 and were nationally recognized award winners for the past five consecutive years.


APPLY TODAY

Ready to elevate your career as a Call Center Customer Service Rep? Apply now to be part of the Standard Heating, Cooling & Plumbing family. Our application process is quick, easy, and mobile-friendly. Join us and experience a workplace where your skills are recognized, and your career potential knows no bounds

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