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Customer Service Specialist
2 months ago
As a Call Center Representative - Customer Service Rep, you will receive competitive compensation between $16 and $20 per hour, along with numerous bonus opportunities. We prioritize the well-being of our employees and provide exceptional benefits, including:
- Health insurance through Blue Cross & Blue Shield
- Vision and dental coverage
- Life insurance equivalent to one year's salary
- Short and long-term disability insurance
- 401(k) plan with company matching
- 3-day weekend rotation
- 6 paid holidays
- Ongoing training programs
- Family-friendly workplace with up to three weeks of paid vacation
ABOUT US
We are a reputable company with over 75 years of experience providing top-notch residential and commercial HVAC, plumbing, insulation, and generator services. Our commitment to reliability, affordability, and cutting-edge technology ensures that our clients receive the comfort and peace of mind they deserve.
To maintain our high service standards, we focus on attracting and retaining employees who are passionate about our mission and committed to each other and our customers. We take pride in being a great workplace, offering stability, growth opportunities, and fair compensation to ensure our employees feel valued and appreciated. Our A+ rating with the BBB since 1963 and recognition as national award winners for five consecutive years speak to our commitment to excellence.
YOUR ROLE
As a Call Center Representative - Customer Service Rep, you will serve as the initial point of contact for our clients, handling incoming calls, making outbound communications, and assisting field teams with parts and equipment needs. Your responsibilities will include scheduling and confirming appointments, conducting follow-up calls, and processing invoices. You will act as a liaison between clients and various departments to ensure timely resolutions while maintaining a friendly and positive demeanor. Your attention to detail and outstanding communication skills will be essential in meeting our clients' needs, making each day at work engaging and rewarding.
REQUIREMENTS
Are you a customer-focused team player with strong communication abilities and excellent phone etiquette? Do you possess the ambition to thrive in a fast-paced environment? If you answered 'yes' and meet the following criteria, we would like to hear from you:
- 1 year of experience in a call center environment
Experience a workplace where your skills are recognized, and your career can grow. Simply complete our initial 3-minute, mobile-friendly application to take the first step towards joining us as our Call Center Representative - Customer Service Rep.
