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Customer Service Specialist

2 months ago

Birmingham, Alabama, United States Standard Heating & Air Conditioning Company Full time
Standard Heating, Cooling & Plumbing is seeking a dedicated Call Center Representative - Customer Service Rep to become an integral part of our operations. This full-time role includes some Saturday shifts, with a favorable schedule from 8:00 AM to 5:00 PM. A unique benefit of this position is that if you work on Saturday, you will receive the following Friday off.

As a Call Center Representative - Customer Service Rep, you will receive competitive compensation between $16 and $20 per hour, along with various bonus opportunities. We prioritize the well-being of our team members and provide exceptional benefits, including:
  • Health insurance through Blue Cross & Blue Shield
  • Vision and dental coverage
  • Paid life insurance up to one year's salary
  • Short and long-term disability insurance
  • 401(k) plan with company matching
  • Three-day weekend rotation
  • Six paid holidays
  • Ongoing training programs
  • A family-friendly workplace with up to three weeks of paid vacation
Become a vital part of a company that appreciates your expertise and dedication.

ABOUT US

We are a reputable company with over 75 years of experience in delivering top-notch residential and commercial HVAC, plumbing, insulation, and generator services. Our services include installations, repairs, and maintenance, and we pride ourselves on being reliable, affordable, and technologically advanced. Our commitment is to provide our residential and commercial clients with the comfort and peace of mind they deserve.

To maintain our high service standards, we aim to attract and retain employees who are passionate about our company, their colleagues, and, most importantly, our customers. We take pride in being an excellent workplace, striving to offer stability, opportunities, and fair compensation to ensure our employees enjoy their work and feel valued. We have maintained an A+ rating with the BBB since 1963 and have been recognized nationally for five consecutive years.

YOUR ROLE

As a Call Center Representative - Customer Service Rep, you will be the initial point of contact, managing incoming calls, making outbound communications, and assisting field teams with parts and equipment needs. Your duties will include scheduling and confirming appointments, conducting follow-up calls, and processing invoices. You will act as a liaison between clients and various departments to ensure timely resolutions while maintaining a positive and friendly demeanor. Your attention to detail and strong communication skills will be essential in meeting our clients' needs, making each day at work engaging and rewarding.

REQUIREMENTS

Consider the following: Are you a customer-focused team player with strong communication abilities and excellent phone manners? Do you possess the ambition and drive to thrive in a dynamic environment? If you answered "yes" and meet the following criteria, we would like to hear from you:
  • 1 year of experience in a call center environment
ADVANCE YOUR CAREER

Experience a workplace where your skills are recognized, and your career can progress. Simply complete our initial 3-minute, mobile-friendly application. We look forward to welcoming you as our Call Center Representative - Customer Service Rep.