Call Center

4 weeks ago

Birmingham, United States GA Foods Full time
Job DescriptionJob Description

Job details

Note: Only Alabama residents are eligible to apply for this position.


Salary

$16.75

Potential extra earnings: Up to $2/hour


Job Type/Schedule

Full-time, M-F,100% Remote

Job Description

For over forty-five years, GA Foods has been creating and delivering high quality nutritious and well-balanced meals to seniors, children, military and emergency response. GA Foods sets ourselves apart with flavorful menus tailored to our client's palettes, a delivery service unmatched by the competition and an One Team attitude.

Basic Purpose

GA Foods is seeking an experienced Call Center Representative. The ideal Call Center Representative will be a compassionate and skilled customer service professional who is interested in impacting the lives of others. this individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries

Call Center Representative Responsibilities:

  • Processing Inbound and outbound customer calls and member orders
  • Liaison with the company's Delivery Care Agents, along with customers, agencies, and Case Managers
  • Understanding and striving to meet or exceed outlined metrics while providing excellent customer service
  • Driving customer satisfaction through voice, chat, and/or email communications
  • Data Entry of customer orders into company ERP and other programs

Call Center Representative Requirements:

  • 18+ years of age & minimum of a high school diploma
  • Must be able to pass a criminal background check and drug screening
  • Basic knowledge of Microsoft Office to include Word and Excel
  • Ability to organize and manage multiple priorities
  • Strong customer orientation and focus
  • Strong and accurate data entry
  • Good verbal and written communication skills
  • Ability to work in fast-paced environment
  • Attention to detail and dependability
  • Prior customer service or call center experience, preferred but not required
  • Bilingual preferred with a $.50 per hour differential paid

Sales Skills:

  • Experience with soft sales techniques, including upselling and cross-selling.
  • Ability to identify customer needs and recommend appropriate products or services.
  • Strong persuasion and negotiation skills.
  • Proven track record of meeting or exceeding sales targets in a customer service environment.

Technical Requirements:

  • A minimum of one or two 19-inch or larger monitors (2 are recommended)
  • Headset with microphone, mice, keyboard, etc
  • Internet Speed with a minimum of 5.0 MB upload speed and 10 MB download speed. Internet provider must be highly stable with a packet loss and latency under 100ms. DSL or Broadband services required. (During working hours media streaming, ripping, media playing, or gaming by the rep or members of the household are not permitted as this will negatively impact your network's performance)

Employee Benefits:

  • Hands-on, 100% paid Training
  • Mon-Friday work week
  • After a 90-day probationary period, GA Foods is happy to offer its employees the following benefits:
  • Medical, Dental, Vision, Life Insurance, 401K, all major holidays are paid days off for all employees, 10 PTO days within your first 12 months.

Bonuses:

The Customer Care Center also has an incentive program that was designed to award monetary incentives to agents that meet and exceed specified productivity metrics and quality goals. The metrics targeted for these incentive awards are critically important for GA Foods to be able to exceed customer and client expectations. The incentive program creates opportunities for Care Center agents to increase their hourly wage as they strive to meet challenging efficiency and quality goals.

The incentive program incorporates metric achievement targets based on either an agent's primary role or the Care Center role where they spend most of their time during a given month of work. The incentive program was designed to encourage efficiency and quality in an effort to create a more positive member experience. While incentives are paid out monthly, they are based on a combination of weekly and monthly performance goals laid out in this plan.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (

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