Concierge Assistant

1 month ago


Park City, Utah, United States Vail Resorts Full time

Concierge Job Summary

Vail Resorts is seeking a skilled Concierge to provide exceptional guest service and support to our hotel guests. As a key member of our front desk team, you will be responsible for executing the flow of information to guests about hotel services, features, and room amenities.

Key Responsibilities:

  • Answer questions and provide directions to guests
  • Make detailed reservations or recommendations for guests
  • Answer overflow phone calls and check-in/out guests
  • Research and address minor billing issues for guests
  • Provide thorough follow-up with all guest communications

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks

About Vail Resorts:

Vail Resorts is a leading resort operator in the mountain resort industry, with a portfolio of iconic resorts and brands around the world. We are committed to providing exceptional guest service and creating memorable experiences for our guests.


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