Concierge Assistant
1 month ago
Concierge Job Summary
Vail Resorts is seeking a skilled Concierge to provide exceptional guest service and support to our hotel guests. As a key member of our front desk team, you will be responsible for executing the flow of information to guests about hotel services, features, and room amenities.
Key Responsibilities:
- Answer questions and provide directions to guests
- Make detailed reservations or recommendations for guests
- Answer overflow phone calls and check-in/out guests
- Research and address minor billing issues for guests
- Provide thorough follow-up with all guest communications
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks
About Vail Resorts:
Vail Resorts is a leading resort operator in the mountain resort industry, with a portfolio of iconic resorts and brands around the world. We are committed to providing exceptional guest service and creating memorable experiences for our guests.
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