Luxury Guest Experience Manager

3 days ago


Park City, Utah, United States Auberge Resorts Full time
Job Title: Personal Concierge

Job Summary:

We are seeking a highly skilled and experienced Personal Concierge to join our team at Auberge Resorts. As a Personal Concierge, you will be responsible for providing exceptional, personalized service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:

  • Guest Relationship Management: Build and maintain strong relationships with assigned guests, understanding their preferences, interests, and needs to provide tailored service.
  • Pre-Arrival Coordination: Prepare for guests' arrivals by anticipating their needs, preparing welcome amenities, and coordinating special requests or arrangements.
  • On-Site Assistance: Greet guests upon arrival, provide an overview of hotel amenities and services, and assist with check-in and check-out processes to ensure a seamless experience.
  • Personalized Service: Respond promptly to guests' requests and inquiries, providing recommendations for dining, activities, and transportation.
  • Event Planning: Assist guests in organizing special occasions, such as celebrations or business meetings, by coordinating venue bookings, catering, and entertainment options.
  • Problem Resolution: Address any concerns or issues that arise during a guest's stay, ensuring swift and effective resolutions to enhance their experience.
  • Collaboration: Work closely with other hotel departments to ensure guest needs are met efficiently and to hotel standards.
  • Feedback Management: Solicit and gather guest feedback during and after their stay to continuously improve service delivery and guest satisfaction.

Requirements:

  • Education: High school diploma or equivalent; a degree in hospitality management, business administration, or a related field is a plus.
  • Experience: At least 1 year previous experience in a luxury hotel, concierge, or front desk role is preferred; familiarity with hotel management systems is a plus.
  • Skills: Exceptional interpersonal and communication skills, with a focus on guest service; strong organizational skills and the ability to multitask in a fast-paced environment; problem-solving abilities with keen attention to detail.

What We Offer:

A competitive hourly rate of $19.00, plus commissions and gratuities. A valid driver's license and reliable transportation is a plus.

About Us:

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. We invite you to create unforgettable stories in some of the world's most desirable destinations.


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