Personal Concierge
4 weeks ago
Join our team as a Personal Concierge at Auberge Resorts Collection, where you will be the primary point of contact for our discerning guests. As a key member of our hospitality team, you will be responsible for providing exceptional, personalized service to ensure a seamless and memorable experience for our guests.
Key Responsibilities:- Guest Relationship Management: Build and maintain strong relationships with assigned guests, understanding their preferences, interests, and needs to provide tailored service.
- Pre-Arrival Coordination: Prepare for guests' arrivals by anticipating their needs, preparing welcome amenities, and coordinating special requests or arrangements.
- On-Site Assistance: Greet guests upon arrival, provide an overview of hotel amenities and services, and assist with check-in and check-out processes to ensure a smooth experience.
- Personalized Service: Respond promptly to guests' requests and inquiries, providing recommendations for dining, activities, and transportation.
- Event Planning: Assist guests in organizing special occasions, such as celebrations or business meetings, by coordinating venue bookings, catering, and entertainment options.
- Problem Resolution: Address any concerns or issues that arise during a guest's stay, ensuring swift and effective resolutions to enhance their experience.
- Collaboration: Work closely with other hotel departments to ensure guest needs are met efficiently and to hotel standards.
- Feedback Management: Solicit and gather guest feedback during and after their stay to continuously improve service delivery and guest satisfaction.
Working Conditions: This position may require flexibility in hours, including evenings, weekends, and holidays, to accommodate guest needs. A valid driver's license and reliable transportation is a plus.
Qualifications:
- Education: High school diploma or equivalent; a degree in hospitality management, business administration, or a related field is a plus.
- Experience: At least 1 year previous experience in a luxury hotel, concierge, or front desk role is preferred; familiarity with hotel management systems is a plus.
- Skills:
- Exceptional interpersonal and communication skills, with a focus on guest service
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Problem-solving abilities with keen attention to detail
- Proficient in Google Suite and hotel management software
- Personal Attributes: Professional, approachable, and discreet; a passion for providing excellent customer service and enhancing the guest experience.
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