Concierge
4 months ago
Job Description
Job Summary
A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some
corporate office settings. They are the visible point person for the business enterprise and are there
to be available to guests/customers at all times. They may be considered to be upscale, high-end
information desk employees. The Concierge will need a strong familiarity with the surrounding area
to provide directions. They may need to know bus, train, and subway schedules as well. The
Concierge also performs other services for guests/customers, which may involve tasks such as
receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or
dropped off.
Job Duties and Responsibilities
Duties include but are not limited to:
Welcomes guests/new customers to facility.
Performs various administrative/managerial tasks in support of facility's mission.
Creates a positive experience for guests by attending to needs and answering questions.
Other duties as assigned.
Requirements
Knowledge and Skills
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
Education and Experience
High school diploma High School Diploma or GED Required
0 – 3 years of directly related or closely related experience
Schedule
Sat/Sun 8am - 4pm Per diem-
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