Concierge Lead
4 weeks ago
Westgate Resorts is seeking a highly skilled and experienced Lead Concierge to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless service delivery, and providing personalized support to our guests.
Key Responsibilities:- Coordinate transportation, activities, and dinner reservations for guests
- Provide comprehensive information on local dining, shopping, attractions, hiking and biking trails, ski resorts and rentals, national and state parks, scenic drives, and child/pet care services
- Assist guests with special requests for various services
- Facilitate communication between guests and the Front Office team prior to their arrival
- Address guest concerns to ensure an exceptional experience, escalating issues as necessary
- Collaborate with the leadership team to enhance the overall operations of the Front Office department, while upholding Westgate's core values of Integrity, Passion, and Work Ethic
- Familiarity with the local area, including attractions, restaurants, and events, is preferred but not mandatory
- Previous experience in customer service or hospitality is essential
- Proficient computer skills, with a willingness to learn new reservation software and technology
- Fast learner with strong attention to detail
- Experience in a concierge role is advantageous
- Friendly, outgoing, and approachable demeanor
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to stand for extended periods
- Availability to work weekends and holidays as needed
- Discounted Ski pass benefit (while supplies last)
- FREE Ski & Snowboard and Mountain Bike equipment Rentals
- FREE garage parking
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
- $2.00 in meals in Team Member Breakroom
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Tuition Assistance
- Employee Assistance Program (EAP)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
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