FireBoss Technical Support Technician

2 months ago

South Saint Paul, United States Wipaire Inc Full time
Job DescriptionJob Description

SUMMARY

The Wipaire/FireBoss Technical Support Technician is responsible for supporting the installation, inspection, repair, and maintenance of the Wipaire and FireBoss product lines. In addition, this position will be responsible for:

- Field support

- Training authorized installation and service network

- Supporting Engineering in the development of product improvements and new products

- Supporting trade shows, operator's conferences, and outbound sales efforts through travel as needed

- Travel, both domestic and international, which is estimated to average around 10%. However, this may be up to 50% during peak training periods which are typically February through May. Domestic and international travel may occur on short notice for emergency situations or urgent product support

- General office duties, such as: documentation of maintenance, repair, or installation procedures, engineering change requests, record keeping, etc.

PRIMARY RESPONSIBILITIES/DUTIES

  1. General mechanic/maintenance and support responsibilities
  • Technical /point-of-contact for Wipaire product installations
  • Directs and oversees crew(s) assigned to various Wipaire and FireBoss installations /maintenance events as necessary when offsite
  • Ensure proper QC steps are taken by Wipaire QA
  • Performs associated log book paperwork
Mechanic / Maintenance training on Wipaire and FireBoss products
  • Creates and maintains training syllabis and materials
  • Organizes and schedules training as directed
  • Administers training to Wipaire mechanics, Service Center mechanics and other customer mechanics as directed
  • Evaluates students based on FAR requirements, their performance and their capabilities to safely install, troubleshoot and repair Wipaire and FireBoss products
  • Mentors, trains, and sets the standard of conduct in a positive and professional manner.
Assist with technical support issues
  • Responds to inquiries (phone, e-mail, etc.) as requested for technical support issues
  • Works with Wipaire Data & Product Service team (D&PS), Wipaire Technical Support team and other support staff to resolve customer support issues
  • Travels onsite to customer's location to provide field support as needed


Education, Experience and Credentials

  • Four to ten years' minimum related general aviation aircraft mechanic preferred.
  • Prior experience working on FireBoss aircraft preferred.
  • FAA Airframe & Power Plant (A & P) Certificate required. IA designation preferred.
  • Two-year Technical or Trade School degree preferred.
  • Ability to communicate in other languages, specifically Spanish, would be preferred, but not required.


Knowledge, Skills and Abilities

  • Maintains expert knowledge of aircraft mechanical component troubleshooting, repair procedures and replacement of parts.
  • Maintains expert knowledge of aircraft sheet metal/structural modifications and repair; and electrical theory.
  • Maintains expert knowledge of aircraft unique tools such as test equipment, torque wrenches, dial indicators, micrometers, sheet metal brakes and shears.
  • Maintains expert knowledge of FAA certification processes, including parts, manufacturing, repair processes, drawings, and all applicable compliance requirements.
  • Has expert capability to plan, develop and implement a preventive maintenance schedule for each aircraft and follow it, monitoring wear and aging of parts and systems and logging activities.
  • Meets FAA regulatory and safety requirements in all aspects of the work.
  • Proficient in computer skills, including MS Office. Able to learn and utilize manufacturers' software and all applicable Wipaire software packages.
  • Has expert capability to plan, prioritize, coordinate, and manage own work in a fast-paced environment. Is able to work unsupervised, make moderate to high level decisions independently, and solve problems effectively and creatively.
  • Has expert capability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Is an expert capable of detail orientation and interpreting engineering drawings and requirements on prints.
  • Displays high levels of customer service, responding promptly and thoroughly to the inquiries and needs of individuals both internal and external to the organization.
  • Perform lifting of supplies and equipment weighing up to 50 pounds.
  • Hear, speak and effectively verbally communicate in the English language, including following oral and written instructions, in order to communicate with people inside and outside the organization.
  • Stand, squat, reach, kneel, bend, and twist/turn for extended periods of time and perform long hours of work in the shop and hangar, repairing and maintaining aircraft.
  • Apply manual dexterity and visual acuity for operation of hand tools, power tools, and other equipment use in performing mechanic and maintenance duties.
  • Move around the shop and hangar area repeatedly throughout the day.
  • Travel nationally and potentially, internationally, as needed and directed by management. Must be able to obtain and maintain a United States passport.
  • Must have all required tools designated on the Wipaire minimum required tool list within 90 days of starting employment.
  • Comply with drug testing requirements in compliance with federal regulations.

Wipaire is an Equal Employment Opportunity/Affirmative Action Employer: Women, minorities, the disabled and veterans are encouraged to apply. Please visit our careers page at www.wipaire.com/careers to learn more about us and to apply.

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