Current jobs related to Guest Services Rep - Kissimmee - Holiday Inn Club Vacations

  • Guest Services Representative

    3 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs a Guest Services Representative at NDM Hospitality Services, you will play a crucial role in ensuring our guests have a memorable experience. We are a family-owned enterprise that has evolved from food and beverage to vacation rentals, and we are committed to delivering exceptional service.Key ResponsibilitiesProvide outstanding customer...

  • Guest Services Representative

    3 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs a vital member of our team at NDM Hospitality Services, the Guest Services Representative plays a crucial role in delivering exceptional customer experiences. Our organization is dedicated to redefining the hospitality landscape by offering unique brands that ensure uniformity in accommodations, services, and amenities.Key...

  • Guest Services Representative

    3 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewNDM Hospitality Services is a distinguished family-operated enterprise in the hospitality sector, initially rooted in Food & Beverage and now diversifying into vacation rental services. We are pioneering a unique niche in the hospitality industry by establishing recognizable brands that ensure uniform accommodations, exceptional services,...

  • Guest Services Representative

    4 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewNDM Hospitality Services is a family-owned enterprise that has evolved from a focus on Food & Beverage to a broader spectrum in the hospitality sector, now venturing into vacation rentals. We are pioneering a unique approach in the hospitality industry by establishing distinct brands that ensure uniformity in accommodations, services, and...

  • Guest Service Ambassador

    4 months ago

    Kissimmee, United States NDM Hospitality Services Full time

    * Kissimmee, FL, USA * Hourly * Full Time *Competitive Benefits Package including 401k, PTO , Medical, Dental, Vision and Life.* Our well-appointed, curated residences are designed with luxury, privacy and security in mind. Our spacious homes can host comfortably with as many guests as guests would like. Our world-class amenities bring services such as...

  • Guest Service Ambassador

    2 months ago

    Kissimmee, United States NDM Hospitality Services Full time

    * Kissimmee, FL, USA * Full Time *Competitive Benefits Package including 401k, PTO , Medical, Dental, Vision and Life.* Guest service Ambassador are hospitality specialists. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters as well as creating an...

  • Guest Services Supervisor

    3 weeks ago

    Kissimmee, United States Melia Orlando Celebration Full time

    Job OverviewPosition: Front Office ManagerCompany: Meliá Orlando Celebration HotelLocation: Celebration, FloridaReports To: Hotel ManagerDepartment: Front Office"The world is yours with Meliá"Embarking on a career with Meliá means stepping into a realm of limitless opportunities for growth and professional development. Here, you are not just an employee;...

  • Guest Services Representative

    4 weeks ago

    Kissimmee, Florida, United States Marriott International, Inc Full time

    Additional InformationSeasonal Position in Guest Services, Pay: $18.00/hourJob CategoryRooms & Guest Services OperationsScheduleFull-TimePosition TypeNon-ManagementPOSITION SUMMARYAt Marriott International, we believe in creating memorable experiences for our guests. Our Guest Services Representatives are dedicated to providing exceptional service throughout...

  • Guest Services Coordinator

    4 weeks ago

    Kissimmee, United States Maingate Lakeside Resort Full time

    Position OverviewWe are looking for a dedicated Guest Services Coordinator to join our dynamic team. In this role, you will assist guests, ensuring their needs are met while identifying opportunities for enhancing operational efficiency.Key Responsibilities:Check in and allocate accommodations for guestsVerify and manage reservations made via phone and...

  • Guest Services Manager

    2 weeks ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Hilton Grand Vacations is seeking a highly skilled professional to fill the role of Assistant Guest Services Manager at our esteemed resort. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Guest Services: Provide personalized attention to guests, addressing...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    Job SummaryWe are seeking a highly skilled and friendly Resort Ambassador to join our team at Holiday Inn Club Vacations. As a key member of our resort staff, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.Key Responsibilities:Guest Greeting and Support: Greet guests warmly and offer...

  • Guest Services Representative

    4 weeks ago

    Kissimmee, United States Delta Hotels Celebration Orlando Full time

    Job OverviewWe are seeking a friendly and professional Guest Services Representative to provide an outstanding experience for all visitors at our establishment. In this role, you will greet guests, manage their details, allocate room keys, and respond to general inquiries to ensure a pleasant stay.Key Responsibilities:Maintain accurate guest records and...

  • Guest Services Representative

    3 weeks ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family, where your professional journey is filled with inspiration and adventure....

  • Guest Service Cashier

    3 weeks ago

    Kissimmee, Florida, United States Holidayinnclub Full time

    Part-Time Quick Service CashierJob Category: Resort OperationsRequisition Number: FOODB005924Job OverviewThis role is pivotal in ensuring that every guest enjoys exceptional service. The ideal candidate will create a welcoming atmosphere by greeting and acknowledging guests, showcasing comprehensive product knowledge, and assisting guests with informed...

  • Guest Services Representative

    4 weeks ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means entering a realm of limitless opportunities for growth and development. It signifies that you are part of a global family, where your professional journey is supported and inspired. Are you ready to take charge of your career...

  • Guest Services Manager

    1 week ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Assistant Guest Services ManagerHilton Grand Vacations is seeking a highly skilled and experienced Assistant Guest Services Manager to join our team at Polynesian Isle. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the highest levels of satisfaction.Key Responsibilities:Optimize...

  • Guest Services Supervisor

    3 weeks ago

    Kissimmee, United States Melia Orlando Celebration Full time

    Job OverviewPosition: Front Office ManagerCompany: Meliá Orlando Celebration HotelLocation: Celebration, FloridaReports To: Hotel ManagerDepartment: Front Office"The world is yours with Meliá"Embarking on a career with Meliá means stepping into a realm of limitless opportunities for growth and professional development. It signifies being part of a global...

  • Guest Services Supervisor

    4 weeks ago

    Kissimmee, United States Melia Orlando Celebration Full time

    Job OverviewPosition: Front Office ManagerCompany: Meliá Orlando Celebration HotelLocation: Celebration, FloridaReports To: Hotel ManagerDepartment: Front Office"The world is yours with Meliá"Embarking on a career with Meliá means stepping into a realm of limitless opportunities for growth and professional development. Here, you will experience a global...

  • Guest Services Manager

    2 weeks ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Job SummaryHilton Grand Vacations is seeking a highly skilled Guest Services Manager to join our team at Polynesian Isle. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving business success.Key ResponsibilitiesIncident Management: Handle guest concerns and incidents in a timely and...

  • Guest Services Representative

    3 weeks ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family. It signifies the beginning of an exhilarating chapter in your professional...

Guest Services Rep

3 months ago

Kissimmee, United States Holiday Inn Club Vacations Full time
Job DescriptionJob Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

Must be available to work weekends & 1st shift - 9am to 5pm

COMPANY BENEFITS:

  • Weekly Pay
  • Matching 401K
  • Growth & Developmental Opportunities
  • Comprehensive Medical, Dental & Vision Benefits
  • EAP – Employee Assistance Program
  • PTO - Paid Time Off
  • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
  • Tuition Reimbursement & Continuing Education Courses
  • Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

  • Provide room orientation and assist owners/guests with their luggage.
  • Deliver requested amenities.
  • Assist in obtaining transportation to various resort locations.
  • Provide directions to the local resort and surrounding areas.
  • Maintain lobby cleanliness.

EDUCATION and/or EXPERIENCE
  • Candidates will have three plus years of related hospitality experience preferably within a Guest Services / Bellman environment.
  • Experience working in a Resort Front Office environment including previous work in a customer service capacity is desired but not required.
  • Education requirements include a high school diploma or equivalent.
  • Proficient in Microsoft Office, Excel, PowerPoint, Word.

QUALIFICATIONS
  • Must be knowledgeable of the resort amenities and activities that occur.
  • Must be knowledgeable of the Orlando attractions, area and activities that occur.
  • Some knowledge of current PMS.
  • Ability to check in and out guests using current PMS.
  • Ability to review and talk about owner records.
  • Ability to make keys.
  • Some knowledge of Asgard.
  • Some knowledge of Salesforce.
  • Ability to book various reservations through approved vendors.
  • Ability to speak and understand fluent English.
  • Ability to speak and understand multiple languages is preferred.
  • Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.
  • Must have strong verbal skills to communicate to the guests / owners.
  • Must be able to promote a positive, friendly, welcoming and “at your service” environment.
  • Must be able to recognize owner / assigned guests by name.
  • Ability to address adverse situations to guest’s satisfaction mirroring STAY REAL behaviors.
  • Ability to resolve adverse situations limiting management involvement.
  • Ability to receive negative / constructive comments by guests.

PHYSICAL DEMANDS
While performing the duties of this job the employee will be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate hand tools (may include operating industrial machinery). Must be able to lift between thirty to fifty pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WORKING CONDITIONS

The majority of work will be performed in a non-climate-controlled environment, will be exposed to severe inclement weather and varying degrees of extreme temperature. Will be exposed to various industrial chemicals, cleaning agents, etc. Will be exposed to strong odors, and loud noise levels.

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of normal departmental operating hours.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

#ZRRO3