Bilingual Patient Service Center Representative

3 weeks ago


Commerce, United States Medlink Georgia Full time
Job DescriptionJob Description

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

  • Answers all telephone calls promptly in a polite and professional manner
  • Schedules appointments for patients and/or routes inquiries and calls as necessary
  • Schedules new patient and follow-up
  • Captures and enters accurate patient demographic information into Athena
  • Reviews appointment information; date, time, location and provider name with patient
  • Reminds patient of MedLink's no call/no show policy when scheduling appointments
  • Verifies insurance including MCD/MCR and prepares third party insurance forms
  • Maintains accurate and confidential patient records following HIPPA guidelines and regulations
  • Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
  • Acts as a liaison for the patient and the Patient Service Center
  • Directs calls to other departments and health centers as needed
  • Uses sound judgement in handling calls
  • Knowledge of when to escalate calls Patient Service Center Supervisor
  • Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor
  • Makes reminder calls for appointments as requested
  • Makes calls to reschedule appointments when necessary
  • Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
  • Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation
  • Works with Chronic Care Management staff to refer patients as needed
  • Makes calls to patients that have no showed an appointment.
  • Reschedules and/or bills patients that have a no show appointment.
  • Makes calls to schedule patients that are due for annual well checks and/or well child visits.
  • Participate in team and staff meetings as required or requested
  • Other duties as assigned

EDUCATION and/or EXPERIENCE__________________________________________________

  • Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
  • Strong verbal and written communication skills
  • Extremely dedicated in providing outstanding customer/patient service
  • Excellent organizational skills and attention to detail


Job Posted by ApplicantPro


  • Commerce, United States 360 Behavioral Health Full time

    **Who are we?** At 360 Behavioral Health, we take pride in our long-standing commitment to providing exceptional care for individuals impacted by autism and other developmental delays. With over three decades of expertise, we are one of the original and most established Applied Behavior Analysis (ABA)-based behavioral health services authorities. Today, 360...

  • Bilingual Cashiers

    2 weeks ago


    Commerce, United States MPS Staff Full time

    Job DescriptionJob DescriptionAs a Bilingual Cashier, you will play a vital role in ensuring an exceptional shopping experience for customers. You will be responsible for processing transactions accurately, providing friendly and efficient customer service, and maintaining a tidy checkout area.Responsibilities:Greet customers and assist them with their...


  • Commerce, United States AltaMed Full time

    Work Boldly. Live Brilliantly. At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels...


  • Commerce Township, United States Tenet Healthcare Corporation Full time

    DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient...


  • Commerce, United States Medlink Georgia Full time

    Job DescriptionJob DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)· Accurately prepare new patient profiles· Limited designated technical and clerical tasks associated with the preparation, labeling, and dispensing of medications.· Proficiently operate the cash register which may include opening/closing...

  • Customer Service Rep

    4 weeks ago


    Commerce, United States 2301 WB Building Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Rep to Immediately join our team in Commerce, CAResponsibilities:Communicate Inventory Availability to customersOrder EntryCoordinate with Logistics Team to release shipmentsCoordinate with Imports Team for leadtime inquiriesGenerate RMA paperworkProcess ReturnsFile Insurance Claims as...


  • Commerce City, United States Sapp Bros., Inc. Full time

    External DescriptionService Center Advisor- $21.00 to start with 1% CommissionHours Needed Monday-Thursday 2:30pm-11pm and Sunday 8am-5pmSapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Advisor to join our Service Advisor team. At Sapp Bros., Inc., our mission is to treat every customer as "our guest" by providing a...


  • Commerce Township, United States Tenet Healthcare Corporation Full time

    DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient...


  • Commerce, United States Elite Lighting Full time

    **Company Introduction**: **Summary**: The Inside Technical Sales Representative ensures the satisfaction of our customers by providing the highest quality of service. Their aim is to provide excellent customer service and to promote this idea throughout the company. The Inside Technical Sales Representative interacts with customers to provide information in...


  • Commerce City, United States Rush Enterprises Full time

    The Aftermarket Sales Representative solicit parts and service business from accounts through personal and phone contacts. The representative will develop new accounts, recover lost accounts, and manage established accounts. Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the...


  • Commerce, United States JWCH Institute Full time

    **Position Purpose**: The Family Planning Program Manager is responsible for ensuring that the agency complies with and implements family planning programmatic requirements set by funding entities such as Essential Access Health (Title X) and the Family Pact Program. This includes, but is not limited to, assisting in planning and monitoring all operations...


  • Commerce, United States Medlink Georgia Full time

    Job DescriptionJob DescriptionSUMMARY:Involved in training, providing, and documenting direct patient care and services for patients and supervises clinical support care/services/personnel, while working collaboratively with others to achieve established objectives/goals. Effectively performs and manages a variety of job functions, exercising sound decision...


  • Commerce Township, United States Tenet Healthcare Corporation Full time

    DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient...


  • Commerce, United States CBC Education, Inc. Full time

    About us CBC Education, Inc. has been providing services to individuals with Autism and other developmental disabilities since 2002. We pride ourselves on making a positive impact in the lives of children and families. We create a supportive environment, where we can both learn and have fun at the same time. We provide ABA (Applied Behavior...


  • Commerce, United States CPC Logistics Full time

    **Shift Details**: - Wednesday - Sunday - Swing Shift: 4pm-12:30am & 12am-8:30am - **Temporary Assignment 3-6 Months** **Responsibilities | Task**: - Supervise Transportation Department activities and associates to ensure that all functions are performed within Company, Distribution Center, and Department guidelines. - Provides excellent customer service...


  • Commerce Township, United States Tenet Healthcare Corporation Full time

    DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient...


  • Commerce City, United States Rush Enterprises Full time

    A Diesel Service Technician is responsible for providing service to our customers while maintaining exceptional customer service. This can include: cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the help of proper manuals, report writing, disassembly, assembly, parts reuse evaluation, and...


  • Commerce, United States SENFENG LASER USA INC Full time

    Senfeng Laser USA is a professional manufacturer specializing in metal processing equipment such as laser cutting, laser welding, laser cleaning, laser cladding, bending, automation, and machine tools. To meet the needs of our rapidly expanding business, we are hiring several positions. The company offers competitive compensation and benefits, and...


  • Commerce, United States Hannah's Children's Homes Full time

    Job DescriptionJob DescriptionDuties and ResponsibilitiesCrisis Intervention certification required (may be acquired within 90 days of employment).Training in trauma-focused and/or trauma-informed psychotherapy is preferred.Interview individuals, couples, families, and other involved persons to gather personal and social data relevant to assessing...


  • Commerce, United States Family Health Care Centers of Greater Los Angeles Full time

    “To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.” Our Vision Family Health Care Centers of Greater Los Angeles will be known as a premier organization ensuring access to high-quality, culturally responsive and comprehensive...