Inside Technical Sales Representative

2 months ago

Commerce, United States Elite Lighting Full time

**Company Introduction**:
**Summary**:
The Inside Technical Sales Representative ensures the satisfaction of our customers by providing the highest quality of service. Their aim is to provide excellent customer service and to promote this idea throughout the company. The Inside Technical Sales Representative interacts with customers to provide information in response to inquiries about products and services, and resolves issues that develop in the day-to-day operations.. The representative must comply with the customer service role as the “advocate” of our customers at all times within the scope of company policies and procedures.

**Duties and Responsibilities**:

- Maintain good attendance and reports promptly for work on all work days (Monday to Friday) to ensure the department has the maximum support needed; Complies with the maximum amount of time allotted for lunch and rest breaks.
- Comply with all company-mandated policies and procedures.
- Keep accurate records of discussions or correspondence with customers.
- Promote increased sales and stocking capacity for assigned new and existing customers.
- Expedite customer samples ensuring to track these samples through delivery; Follow-up with customers receiving samples to influence the sale in favor of Elite.
- Resolve incoming requests/issues from customers professionally, promptly, and thoroughly. Few issues may be more complex, employee will work with upper management to find a reasonable solution to each.
- Provide minor product troubleshooting, and general follow-up as needed.
- Interact with employees of other departments in a professional and respectful manner. Position requires a high level of interaction with the Shipping, Assembly, Order Entry, and Accounts Receivable Departments.
- Enter sample orders as needed
- Track high priority orders for customers to make sure promised lead times and delivery schedules are followed. This will require strong follow-up with purchasing, data entry, and assembly teams.
- Other duties as needed.

**Qualifications**:
**Must be available to interview and start right away**
- High School Diploma required/Bachelor Degree Preferred
- 2 years MINIMUM of inside Sales experience in an office setting
- Must have knowledge of the basics of a purchase order
- Must have knowledge of warehousing principles
- Must have simple arithmetic/accounting knowledge
- Proficient with the Internet
- Basic knowledge of MS Suite, Specifically Excel, Word, and Outlook

**Personal characteristics**:
**The Inside Technical Sales Representative should demonstrate competence in some or all of the following**:

- _Behave Ethically_: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- _Communicate Effectively_: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- _Foster Teamwork_: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
- _Lead_: Positively influence others to achieve results that are in the best interest of the organization.
- _Make Decisions_: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
- _Organize_: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- _Solve Problems_: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

**Work Hours**:
Monday through Friday from 7:30AM to 5:30 PM with two 10-minute breaks and an unpaid lunch between 12:30 PM to 1:15 PM.

**Benefits**:

- Competitive salary.
- Competitive health, dental, life, and vision insurance plans.
- Elective 401K plan through Principal on completion of a 90-day trial period
- 6 major holidays paid through the year.
- Performance-based bonus at year-end.
- 5 Paid sick days (Total 40 hours within one year).

Pay: $42,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Vision insurance

Experience level:

- 2 years

Shift:

- 10 hour shift
- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus opportunities

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person

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