Clinical Support Assistant

SUMMARY:

Involved in training, providing, and documenting direct patient care and services for patients and supervises clinical support care/services/personnel, while working collaboratively with others to achieve established objectives/goals. Effectively performs and manages a variety of job functions, exercising sound decision making principles according to the philosophy, mission, and policies/procedures/protocols of the Organization and rules, regulations, standards, and laws. As a recognized patient-centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the patients care team. By performing the job expectations described below you will be an active member of the care team thereby patients are assured access to team-based, coordinated, comprehensive, quality care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Clinical Leadership

· Assists in the development, implementation, and evaluation of standards, policies/procedures/protocols, etc., for providing clinical support care and services that ensure clinical support care and service objectives/goals are achieved. This will include identifying and recommending clinical support staff/care/service areas for improvement, and developing, training, implementing, and evaluating a plan to address areas in consultation and collaboration with the Director of Clinical Services and other administrative personnel.

· Function as intake resource expert for clinical staff; organize and provide training to clinical staff during New Employee Orientation

· Assesses, plans, implements, and evaluates competencies and services of the clinical staff.

· Collaborate with Director of Clinical Services, and Clinical Support Nurses to provide training, support, and annual staff education to clinical staff and providers

· Work with Director of Clinical Services to coordinate new and existing programs

· Coordinate training from Providers to Staff members on effective management and implementation of programs

· Serves as a liaison between clinical support staff, DOCS, and other administrative personnel.

· In conjunction with Quality Assurance and Risk Management, recommends as well as addresses related items as needed and/or requested.

· Assists with PCMH activities, teams, procedures, and training.

· Inventory control and management

· Order and maintain stock of all necessary supplies in all centers.

· Work Independently

· Work on template creation for program to communicate with EHR system

· Ensures implementation of goals, objectives and activities and abides by protocols, as outlined in the grant-related work plans and requirements.

· Increases staff expertise in working with targeted populations through in-service training and related activities.

· Participates in external meetings as required by funders and networks with other relevant community organizations and coalitions as directed by supervisor

· Manages, tracks and reports service delivery and outcomes to meet MedLink and any grant requirements, including budget management, narrative and statistical reporting Family Planning of Georgia (Title X).

· Informs patients and community members about public health insurance access for family planning services. This involves complete coordination with MedLink's Outreach and Enrollment staff and any related outside resources.

· Required to travel to any/all Centers to complete staff /provider training, act as resource and/or to fill in for a clinical support staff member if/when there is inadequate clinical support staff coverage at Centers (i.e. possibly with little or no advanced notice).

· Delivers hands-on patient care and assures the delivery of safe, comprehensive, high-quality, competent, and professional clinical care and services provided by clinical support staff and self.

· Conduct research related to family planning health information and best practices, and consolidate and apply information for program, patient and staff use

· Assists with the Vaccines for Children program and the Indigent Medication program, as requested.

· Provides evidence-based nursing care within the full scope of RN practice.

· Serves as a patient advocate.

· Seeks continuing education opportunities to maintain professional and technical knowledge and competency.

· Will perform other duties as assigned.

Other Competencies:

· Works collaboratively with staff to achieve optimal efficiency, outcomes, and morale

· Attends agency functions and meetings as relevant or required

· Uses computer daily including e-mail, word documents, spreadsheets, patient management system or electronic health record, as required

· Demonstrates commitment to agency mission and goals

· Abides by corporate compliance program and other agency policies and procedures

· Performs other duties as assigned

QUALIFICATIONS/CHARACTERISTICS:

In addition to Required Education & Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Competent and knowledgeable of the practice of a Certified Medical Assistant

● Sound judgment and knowledge of, but not limited to: the clinical process and medical interventions/treatments, health history and physical assessment, pharmacology, and critical thinking skills, medical equipment/supplies, ambulatory care/medical office procedures including diagnostic and treatment procedures/tests along with applicable results and reports, appropriate referrals/support/follow-up, and care coordination, consultation, and collaboration

● Knowledge of health promotion, disease prevention, and health maintenance

● Familiarity with, but not limited to: best practices, evidence-based practice, guidelines, rules, regulations, standards, initiatives, quality assurance, quality improvement, performance improvement, process/system improvement, risk management, resource management/utilization, patient-centered care, and patient-centered medical home

● Supervisory and leadership abilities

● Patient/customer focused, honest, reliable, dependable, innovative, positive, respectful, clean/neat, ethical, accountable, flexible, available, punctual, dedicated, self-motivated, detail-oriented, organized, approachable, team-oriented, and proficient with computers; able to multitask, manage time effectively, prioritize, and delegate, as well as be productive and take initiative

● Ability to work autonomously and independently

● Excellent and effective written and oral communication and presentation skills

● Flexibility to schedule work to meet established deadlines and fulfill support staff coverage needs as well as Organization objectives/goals

· Relates and interacts with staff at all levels of the organization. Strong interpersonal and teamwork skills.

· Ability to represent the organization effectively and professionally.

· Supports, motivates, and sustains a team-oriented environment.

· Articulates organizational vision and implements organizational strategic initiatives.

· Remains calm and effective in high pressure and emergency situations.

· Effectively analyze factors concerning risk, liability, safety, and occupational hazards.

EDUCATION AND EXPERIENCE:

Graduate of an accredited program Medical Assistant Program. Minimum of 5 years direct patient care experience preferred. Experience in ambulatory care, community health care network/clinic or Women's Health experience a plus.