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Field Operations Specialist

3 months ago

New York, United States VGroup Inc Full time
Job DescriptionJob Description

Direct Client: The NYC Administration for Children's Services (ACS)
Job Title: Field Operations Specialist
Duration: 12 Months
Start Date: ASAP
Location: Brooklyn/Bronx, NY
Position Type: Contract
Interview Type: WebCam/In-Person
Ceipal ID: NYC_HD024_DK
Requirement ID: 062024

Description: The Administration for Children's Services (ACS) Office of Information Technology seeks Field Operations Specialist who will be responsible for managing IT Technology Rooms (MDF, IDF, Datacenter).

Responsibilities:

  • Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
  • Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment
  • Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough
  • Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough
  • Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement
  • Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
  • Perform Hardware Equipment Replacement for failed components in coordination with ACS Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)
  • Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required
  • Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)
  • Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)
  • Completing Circuit Cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups
  • Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management

Required Skills:

  • Preferably 5 years proven experience as Field Operations in Information Technology
  • Experience in managing MDF and IDF technology rooms
  • Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)
  • Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems
  • Excellent interpersonal and communication skills
  • Ability to multitask and perform in a high-paced/high-pressure environment
  • Ability to work independently or within a group to solve complex problems.
  • Strong team player with service-oriented attitude and customer focus
  • Vendor management skills
  • Must be able to lift and move equipment weighing up to 50lbs
  • Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Children's Center and 2 Secure Detention Center facilities

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: www.vgroupinc.com
LinkedIn: www.linkedin.com/company/v-group/
Facebook: www.facebook.com/VGroupIT
Twitter: www.twitter.com/vgroupinc