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Field Training Specialist

1 month ago

New York, New York, United States Charter Communications Full time
Job Summary

We are seeking a highly skilled Field Training Specialist to join our team. As a Field Training Specialist, you will be responsible for delivering learning curriculums and programs that include new hire and skill enhancement training to Field Operations Employees.

Key Responsibilities
  • Deliver training programs across all three product lines, data, and operational training, new product or service launch information, installation, troubleshooting, soft skills and functional training.
  • Consult with business clients and assume a leadership role within the training team when those in authority are unavailable.
  • Use technical expertise and advance training skills to deliver more complex subject matter across all product lines as opportunities are available.
  • Train from introductory to higher levels and actively support all efforts to simplify and enhance the customer experience.
  • Facilitate learning through a variety of delivery methods to develop participants' skill sets, including Classroom Instruction, Team Meeting Trainings, Web-based training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching.
  • Supervise employees during training, including role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance.
  • Provide training on safety topics, including certification/qualification of employee skills and safety practices.
  • Perform all administrative duties associated with conducting training, including conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records and performing all required data entry using the Learning Management System.
  • Exhibit a commitment to Continuous Learning, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills.
  • Evaluate learning, up to and including behavior change/performance improvement on the job, and provide feedback to learners and their managers.
  • Act as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware.
  • Participate in task forces, committees and/or team meetings, and manage projects to drive and execute project plans of key business initiatives.
Requirements
  • Bachelor's Degree or equivalent combination of training and/or work experience.
  • Four (4) years Training delivery work experience at professional level or equivalent.
  • Two (2) years of experience as Field Technical and Safety Trainer or equivalent.
  • Three (3) years of experience in FT VI, MT III, CC III, or FibT II preferred.
  • Successful completion of all NCTI/SCTE coursework associated with FT V-VI, MT I-III, CC I-III, & FibT I-II, and all applicable Field Assessments (proctored).
About Us

Charter Communications is a leading provider of broadband services, with a strong commitment to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

We are an equal opportunity employer and welcome applications from diverse candidates.