New Home Sales Consultant

2 weeks ago

Charleston, United States Starlight Homes Full time
Job DescriptionJob Description

Opening our doors in 2017, Starlight Homes builds homes designed specifically for the first-time homebuyer. Our goal is to make the dream of homeownership a reality for everyone, offering expertly crafted homes at an affordable price and ensure its customers’ first journey into home buying is simple, smooth, and reassuring. Our New Home Sales Consultants take care of our customers throughout every step of the process regardless of their situation, we are here to help. Together with our parent company, 2023’s Builder of the Year Ashton Woods, we have welcomed over 60,000 people to their new home. Our company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we have seen the success we have. Headquartered in Atlanta, Georgia, Starlight sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Myrtle Beach, Nashville, Orlando, Phoenix, Raleigh, San Antonio and Tampa.

Position Overview:

*This is a commission-based role*

  • Learn and Conduct Starlight Sales process while demonstrating exceptional customer service
  • Must completely understand the home building process and product offerings to effectively communicate to prospects
  • Demonstrate an understanding and excitement regarding Starlight Homes’ outlook. This includes the opportunity to be a part of a team that is building a strong foundation of values and culture, and the ambition to grow the company into greatness

Responsibilities: Drive Sales Process

  • Deliver outstanding customer service through inbound phone calls in accordance with the Starlight homes training. This includes educating interested parties about products, setting appointments, and answering questions in a professional manner
  • Develop, practice, and deliver a good sales presentation consistent with company training
  • Responsible for a high level of activity including, but not limited to engaging with new prospects, following up with interested prospects, and setting appointments to close
  • Respond to customer queries in a prompt and efficient manner
  • Maintain a good line of communication with Starlight Homes team members
  • Attend, provide updates, and actively participate in weekly meeting as scheduled
  • Communicate with Sales Manager and present organized information regarding passive and engaged prospects
  • Utilize all resources to transition leads into prospective customers and consistently follow up with customers who are under contract
  • Generate referrals through upholding self to a high standard of customer service and satisfaction
  • Enter leads, appointments, and all communication into Salesforce daily
  • Develop and maintain relationships with realtors. This includes visiting real estate offices, networking, and conducting business with realtors.

Other Responsibilities

  • Presenting Starlight homes in a knowledgeable and professional manner
  • Be a subject matter expert on the homebuilding process, and be able to educate all prospects on what to expect throughout the process
  • Immerse self in community information and trends, including schools, utilities, tax information, recreational areas, shopping areas, etc. along with any other additional information requested by Starlight clients
  • Work with all clients to understand and identify their vision while aligning the perfect home to meet their needs
  • Use training modules to stay consistent with Starlight’s process, and continuously strive to improve Sales delivery
  • Call all customers night before loan application to ensure they are prepared with all necessary documents.
  • Call all customers the night of sale to congratulate them on their new home and to thank them for choosing Starlight Homes
  • Call all customers under contract at least once a week to maintain customer rapport
  • Respond to phone calls and e-mails between Starlight team within 24 hours

Desired Candidate Qualifications:

  • 3-5+ years of proven track record within a direct selling role
  • Driver's License Required
  • Must be able to work evenings and weekends
  • Strong verbal and written communication skills
  • Must exemplify a high level of professionalism in appearance and daily interactions with team, management, as well as customers
  • Support all members of the team, and exude a collaborative approach to ensure the success of self and others
  • Maintain an adaptable and flexible attitude
  • Must be able to handle high volume situations
  • Strong work ethic, drive, positive attitude, and decision-making skills
  • Proficient Computer skills, including Sales software and Microsoft Office
  • Maintain an organized workspace, and help to keep office presentable

Typical Physical and Mental Demands:

  • Must be able to read, write, and speak fluently in English. Must be able to perform calculations.
  • Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.
  • Use of hands and fingers is required to utilize standard office equipment.
  • Requires occasional lifting up to 20 pounds.
  • These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.

Working Conditions:

  • Work is generally performed in a typical office environment using standard office equipment. Work is typically sedentary in nature, but some walking and standing maybe required.
  • Fast paced environment subject to numerous schedule and priority change and short notice activity.

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