In-School Tech Support Specialist

4 weeks ago

New York, United States PRACTICE Benefit Corp Full time
Job DescriptionJob Description

In-School Tech Support Specialist - New York, NY

Job Description: The In-School Tech Support Specialist is responsible for providing comprehensive IT support within the school environment. This role includes maintaining hardware, software, and network systems, managing device inventory, and ensuring the smooth operation of all technology used in the school. The Specialist will also be responsible for maintaining SMART Boards and iPads, cleaning and maintaining devices and their storage units.

Key Responsibilities:

  1. IT Support:
    • Provide timely and effective technical support to staff and students.
    • Troubleshoot and resolve hardware, software, and network issues.
    • Assist with setup and configuration of computer systems and applications.
  2. Hardware/Software/Network Maintenance:
    • Maintain and update school hardware and software.
    • Ensure network connectivity and resolve network-related issues.
    • Perform regular maintenance checks on all technology equipment.
  3. Device Collection and Inventory:
    • Manage the inventory of all technological devices within the school.
    • Collect and organize devices at the end of each term or as required.
    • Maintain accurate records of device distribution and condition.
  4. Data Management:
    • Ensure the security and confidentiality of school data.
    • Assist with data backups and recovery processes.
    • Manage data storage solutions and access permissions.
  5. SMART Board/iPad Maintenance:
    • Perform routine maintenance and updates on SMART Boards and iPads.
    • Provide support for teachers using SMART Boards and iPads in their classrooms.
    • Ensure all interactive technology is functioning properly.
  6. Cleaning and Maintaining Devices and Device Storage Units:
    • Regularly clean and sanitize devices to ensure they are in good working condition.
    • Maintain and organize device storage units for easy access and security.
    • Implement procedures for safe handling and storage of all equipment.

Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT support, preferably in an educational setting.
  • Strong knowledge of hardware, software, and network systems.
  • Experience with device inventory management and data management.
  • Familiarity with SMART Boards, iPads, and other educational technology.
  • Excellent problem-solving and troubleshooting skills.
  • Strong organizational skills and attention to detail.
  • Ability to communicate effectively with both technical and non-technical staff.
  • Patience and a customer-service-oriented attitude.

Working Conditions:

  • Primarily an on-site role.
  • May require lifting and moving of heavy equipment.
  • Regular interaction with staff, students, and other stakeholders.

Compensation & Benefits:

  • Competitive pay rate of $22/hr with the opportunity to earn $24.20/hr* with a completion bonus.
  • Education Champions are not paid during school breaks (Winter Break, Spring Break, etc.).
  • Education Champions will be required to attend one 30-minute event per quarter and complete 5 minutes of asynchronous training per week.

Acknowledgment:
PRACTICE partners with some of New York City's most struggling public schools to improve academic outcomes for low-income students and their families. Flexibility is required, as there may be occasions when a school recognizes a more pressing need for your time and talents than originally anticipated. You may be asked to teach a different grade or subject. Our team expects you to be flexible and committed to furthering our mission of advancing equitable education for urban students by closing the opportunity gap.

  • Bonus based on starting and completing the program and maintaining your EC Quality Review.

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