VLT Shift Manager

2 months ago


Wilmington, United States Delaware Park Casino & Racing Full time
Job DescriptionJob DescriptionJOB RESPONSIBILITIES:
  • Develops team members using a consistent, approachable demeanor and clearly articulating expectations. 
  • Provides direction and support for all staff to achieve Delaware Park’s goals and objectives through the fair application of all policies and procedures. 
  • Strives to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. 
  • Recommends proper staffing levels of all Slot Department positions and approves scheduling of personnel.
  • Ensures balance of customer service and profitability is achieved through utilization of labor standards. 
  • Ensures that each team member clearly understands and is held accountable for their performance expectations.
  • Helps to maintain and enhance a safe, secure, and comfortable environment for our guests and team members. 
  • Ensures adherence to department, company, contract policies and procedures and compliance with Delaware Lottery Rules and Regulations and other regulations as required. 
  • Assists in the formulation of the Slot Departments’ business plan, operating budget and capital plan.
  • Develops department training programs with an emphasis on customer service and supervisory leadership.
  • Maintains and enforces physical safeguards over all monies, forms, and records relating to Slot Operations.
  • Monitors activities that could affect the efficiency of the department, including the Internal Controls. 
  • Responsible for accuracy of daily time sheets, jackpot payouts, and daily shift summary.
  • Responsible for understanding all available slot floor system reports, game information, and knowledge of the player tracking system to investigate and resolve guest and employee complaints.
  • Performs all other duties as assigned.
JOB REQUIREMENTS
  • Two (2) years of supervisory experience required and Three (3) years in gaming operations.
  • Must be able to complete and maintain a background check and licensing, required by the Delaware Lottery.
  • Must be knowledgeable and actively promote marketing events by communicating necessary information to floor personnel including assisting marketing personnel when necessary.
  • Must possess strong leadership, interpersonal, customer relations, and communications skills.
  • Must be able to lift Forty (40) lbs. in weight and push or pull up to Fifty (50) lbs. in weight without difficulty.
  • Must have knowledge of casino rules, regulations, policy, and procedures.
  • Must be able to work a flexible schedule due to business needs including weekends and holidays as required.
  • Excellent verbal communication and customer service skills required. 
  • Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management

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