VLT Area Supervisor

3 weeks ago

Wilmington, United States Delaware Park Casino & Racing Full time
Job DescriptionJob DescriptionJOB RESPONSIBILITIES:
  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Responsible for the direct supervision, evaluation and training of VLT personnel.
  • Assists VLT Management in all phases of VLT operations.
  • Responsible for understanding and enforcing Company, Departmental and Delaware Lottery Policies and Procedure
  • Recommends and documents coaching and discipline of staff on appropriate paperwork.
  • Assigns distribution of personnel as needed.
  • Supervises delegated VLT areas & VLT attendants.
  • Observe, recognize, and manage irregularities in personnel and guests.
  • Responsible for understanding all available slot floor system reports, game information, and knowledge of the player tracking system to investigate and resolve guest complaints.
  • Knowledgeable and actively promotes Marketing events by communicating necessary information to floor personnel including assisting marketing personnel when necessary.
  • Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a Shift Supervisor or Shift Manager immediately.
  • Communicate (both written and verbal) with and promote positive team members and guest relations.
  • Maintain professionalism at all times when working with other team members and/or guests.
  • Performs all other duties as assigned.   

JOB REQUIREMENTS:
  • Six (6) months prior experience in Slot Operations is required, and One (1) year of similar experience is preferred.
  • Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
  • Knowledge of computer software including Microsoft Word and Excel.
  • Ability to work independently with minimal supervision.
  • Act with discretion and maintain confidentiality in handling sensitive information.
  • Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
  • Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
  • Must be able to walk and stand for at least a full eight (8)-hour shift.
  • Must be able to lift, push, and pull up to 50 lbs in weight throughout the shift
  • Ability to bend, reach, pull, push, kneel, squat and grasp as needed
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
  • Station assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.
  • The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
  • Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.                                                                                                             

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