Cage Shift Supervisor

3 weeks ago

Wilmington, United States Delaware Park Casino & Racing Full time
Job DescriptionJob DescriptionJOB RESPONSIBILITIES:
  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Responsible for safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.
  • Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories. 
  • Responsible for direct supervision, scheduling and training of all cashiering functions.
  • May assist with recruiting, training and recommendations for coaching/discipline of all Cage Operations team members.
  • Assigns team members to appropriate locations, as necessary.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
  • Maintain professionalism at all times when working with other team members and/or guests.
  • Promotes outstanding internal and external guest relations and internal teams.
  • Performs all other duties as assigned.
JOB REQUIREMENTS:
  • Must have two (2) to three (3) years cashier experience.
  • Must have one (1) year Supervisory experience.
  • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
  • Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
  • Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
  • Knowledge of Microsoft Windows systems required.
  • Act with discretion and maintain confidentiality in handling sensitive information.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays. 
  • Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
  • Must possess strong leadership, interpersonal, customer relations and communications skills.
  • Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty. 
For a full list of our career opportunities, please visit www.DelawareParkCareers.com.

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