Director of Sales and Client Success
2 weeks ago
- Sales Strategy and Execution:
- Develop and implement a sales strategy that aligns with the company’s goals and market opportunities.
- Identify and target potential customers, managing the entire sales system from lead generation to closing deals.
- Monitor and adjust sales activities, ensuring consistent revenue growth.
- Manage the sales pipeline and forecast sales performance, adjusting strategies as needed.
- Client Success Management:
- Oversee the client success team to ensure high levels of customer satisfaction and retention.
- Develop and implement strategies to engage existing customers, understanding their needs and ensuring the product meets their expectations.
- Act as an escalation point for customer issues, ensuring timely and effective resolution.
- Monitor customer health metrics and proactively address any risks to customer satisfaction or renewal.
- Team Leadership and Development:
- Lead, mentor, and motivate the sales and client success teams, fostering a culture of continuous improvement and teamwork.
- Provide training and support to team members, ensuring they have the skills and knowledge to succeed.
- Encourage cross-functional collaboration to enhance customer experience and drive business growth.
- Collaboration with Product Team:
- Work closely with the product team to provide feedback from customers and market trends, helping to shape the product roadmap.
- Ensure that customer feedback is integrated into product development to continually improve the product offering.
- Market Analysis and Reporting:
- Monitor market trends, competitor activities, and customer feedback to identify new opportunities and potential risks.
- Prepare and present regular sales and client success reports to the CEO, providing insights and recommendations for growth.
- Collaborating closely with Marketing for new sales initiatives and needed case studies.
- Operational Efficiency:
- Implement and optimize sales and client success processes and tools to improve efficiency and effectiveness.
- Ensure HubSpot is up-to-date and being used effectively by both teams.
- Bachelor’s degree in Business Administration, Marketing, or a related field. An MBA or relevant advanced degree is preferred.
- At least 5 years of experience in sales and/or client success, with a minimum of 2 years in a leadership role within a software or tech company.
- Proven track record of developing and executing successful sales and client success strategies in a small company environment.
- Strong understanding of the software industry and the ability to quickly learn new products and technologies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively with cross-functional teams and manage stakeholder relationships.
- Deep understanding of customer needs and market dynamics.
- Strong analytical and problem-solving skills.
- Commitment to quality and continuous improvement.
- Ability to adapt quickly and effectively to changing circumstances and priorities.
- Proactive approach to managing customer relationships and ensuring satisfaction.
TravelThis position rarely requires travel beyond annual in-person company events.
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