IT Asset Management Specialist | Philippines

2 months ago

Cambridge, United States Peak Support LLC Full time
Job DescriptionJob DescriptionDescription:


At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do.


Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking an IT Asset Management Specialist who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.


We offer:

  • Competitive compensation and excellent benefits.
  • Comprehensive training and development programs.
  • A fun, inclusive workplace culture.
  • Opportunities for personal and professional growth.


Ready to take the next step in your career?


As an IT Asset Management Specialist, you will play a pivotal role in managing the company's IT assets (both hardware and software) throughout their lifecycle. Your responsibilities encompass a diverse range of tasks, ensuring efficient asset utilization, compliance, and support for business operations. While the following outlines key responsibilities, please note that your role may involve additional duties not explicitly mentioned here.


What you’ll do:

Inventory Management

  • Maintain an accurate and up-to-date inventory of all IT assets, including hardware, software, and licenses.
  • Implement and maintain an effective asset tracking system to monitor asset locations, usage, and condition.
  • Collaborate with relevant stakeholders to forecast future asset needs based on business requirements and growth projections.
  • Ensure proactive planning and budgeting for asset acquisitions and replacements.


Asset Logistics Management

  • Process asset deployment/retrieval via incident and request tickets.
  • Coordinate with vendors for processing of the physical deployment and retrieval of the assets.
  • Follow up, track, and escalate as needed to ensure completeness of the task.
  • Provide significant update to end users.
  • Updating asset status in the records.


Asset Lifecycle Management

  • Collaborate with IT support teams to facilitate asset maintenance, repairs, and upgrades as needed.
  • Ensure that assets are functioning optimally to support business operations.
  • Assess the need for the repair of assets based on Its warranty or cost If out of warranty.
  • Track its status until Its return to warehouse for redeployment/disposal.
  • Manage the entire lifecycle of IT assets from acquisition to disposal.
  • Plan and coordinate the procurement of new assets and the retirement of old ones.
  • Coordinate the procurement process for new assets, ensuring timely delivery and proper configuration.


Audit, Compliance, and Licensing

  • Ensure compliance with software licensing agreements and avoid penalties for overuse.
  • Monitor and manage software licenses to ensure proper utilization and compliance with vendor agreements.
  • Conduct periodic audits, including physical audits if required, to verify asset data accuracy and identify discrepancies.


Cost Management

  • Track and analyze the total cost of ownership (TCO) for IT assets.
  • Identify cost-saving opportunities and negotiate with vendors for better pricing and terms.


Documentation, Policies, and Procedures

  • Maintain thorough documentation of all IT asset management activities, including acquisition, deployment, maintenance, and disposal records.
  • Ensure documentation is easily accessible and up to date.
  • Develop and enforce IT asset management policies and procedures.
  • Ensure that all IT asset management practices align with organizational goals and regulatory requirements.
  • Automate whenever possible the processes and workflows.


Security and Risk Management

  • Implement and maintain security measures for IT assets to protect against loss, theft, and unauthorized access.
  • Conduct regular audits and risk assessments to identify vulnerabilities and ensure the security of IT assets.


Reporting and Analysis

  • Generate reports on IT asset status, usage, and lifecycle for stakeholders including C- Level.
  • Analyze data to identify trends, inefficiencies, and areas for improvement.
  • Ability to explain and present the report whenever needed.


Training and Helpdesk Support

  • Assist the helpdesk team during periods of low asset management activity by addressing incident or request tickets in the queue.
  • Provide timely resolution or escalation of issues to ensure minimal disruption to end-users.
  • Address user issues and inquiries related to IT assets.
  • Provide training and support to staff on IT asset management processes and best practices.

Exit Clearance Preparation

  • Prepare data for IT Managers before clearing an exiting employee's clearance form, ensuring all assigned assets are properly accounted for and managed according to company policies.


We’re looking for individuals with:

  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Analytical mindset with problem-solving skills.
  • Adaptability to changing priorities and environments.


Requirements:

Required Qualifications:

  • Intensive knowledge with CMDB / ITSM Platform: Prior experience with FreshService or similar IT Service Management (ITSM) platforms, with a focus on the asset management.
  • M365 Administration: Knowledge with Microsoft 365 administration, including user management, license provisioning, and application deployment.
  • Azure Active Directory: Basic understanding of Azure Active Directory (AAD) concepts and administration tasks, such as user provisioning, group management, and security policies.
  • Microsoft Intune: Endpoint Management and Reporting
  • Automation: Knowledge in automations, integrations, and workflow changes in ITSM platform.


Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Previous experience in asset management, IT support, or related roles is advantageous.
  • Relevant certifications such as ITIL Foundation or CompTIA IT Asset Management (ITAM) are a plus.

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