Front Desk Coordinator

1 week ago

San Juan Capistrano, United States New Method Wellness Full time
Job DescriptionJob DescriptionSalary: $20 - $23 / hour

Job Title: Front Desk Coordinator


Reports to: Intake Director


Education Requirements

  • High School diploma or equivalent


License/Certificate Requirements

  • N/A


Position Overview

The Front Desk Coordinator is responsible for supporting the daily operations of the office, ensuring a welcoming and organized environment for visitors, clients, and staff. Duties include reception tasks, assisting with client needs, overseeing UA activities, and performing clerical/office duties as assigned.


Duties and Responsibilities

  1. Assist the Intake Director with day-to-day business operations, including opening and closing the office.
  2. Perform secretarial and receptionist duties, such as answering phones, screening calls, handling correspondence, and processing incoming and outgoing mail.
  3. Manage UA activity for clients when House Manager coverage is unavailable.
  4. Maintain lunch-time medication logs (Monday-Thursday).
  5. Monitor clients to ensure they are attending group sessions or individual appointments.
  6. Distribute meal cards to clients as needed.
  7. Mail family packs to family members.
  8. Maintain a clean and organized office environment, including ordering office supplies and books.
  9. Ensure compliance with DHCS, IMS, CARF, and Joint Commission standards.
  10. Scan and upload client documents into their files.
  11. Maintain a professional and ethical relationship with staff, clients, and visitors.
  12. Perform additional duties as assigned by the Intake Director and Management.


Core Competencies and Expectations

  • Dependability: Consistently complete assigned tasks on time with minimal supervision; take responsibility for ensuring tasks are completed.
  • Attendance and Punctuality: Arrive on time for work, meetings, and assignments; notify supervisor in advance of any tardiness or absence.
  • Job Skills and Knowledge: Complete all job-related documents and correspondence in a timely manner.
  • Quantity and Quality of Work: Produce high-quality work efficiently, take responsibility for job tasks, and manage time effectively.
  • Attitude: Exhibit a positive, cooperative, and helpful attitude toward colleagues, clients, and visitors.
  • Confidentiality: Adhere to confidentiality laws and procedures at all times.
  • Communication Skills: Communicate clearly and effectively in both written and verbal formats; demonstrate excellent phone etiquette.
  • Conduct: Maintain professionalism and adhere to the organization's code of conduct at all times.


Qualifications and Requirements

  • Detail-oriented with strong organizational and time management skills.
  • Excellent verbal communication skills and customer service orientation.
  • Ability to manage complex situations effectively.
  • Familiarity with computer systems (emails, data entry, etc.).
  • Must pass a TB test, background check, and drug screen.
  • Preferred: CPR/First Aid certification and individuals who have maintained at least one (1) year of sobriety (if in personal recovery).


This job description outlines key responsibilities and expectations for the Front Desk Coordinator. Additional duties may be assigned as necessary to meet the needs of the organization.


New Method Wellness, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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