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Front Desk Coordinator

2 months ago

San Juan Capistrano, California, United States New Method Wellness Full time
Job Summary

The Front Desk Coordinator plays a vital role in supporting the daily operations of our office, ensuring a welcoming and organized environment for visitors, clients, and staff. This position requires a detail-oriented individual with excellent communication skills and a customer service orientation.

Key Responsibilities
  • Assist the Intake Director with day-to-day business operations, including opening and closing the office.
  • Perform administrative and receptionist duties, such as handling correspondence, processing incoming and outgoing mail, and maintaining a clean and organized office environment.
  • Manage client activity and ensure compliance with relevant standards and regulations.
  • Scan and upload client documents into their files.
  • Maintain a professional and ethical relationship with staff, clients, and visitors.
Core Competencies and Expectations
  • Dependability: Consistently complete assigned tasks on time with minimal supervision; take responsibility for ensuring tasks are completed.
  • Attendance and Punctuality: Arrive on time for work, meetings, and assignments; notify supervisor in advance of any tardiness or absence.
  • Job Skills and Knowledge: Complete all job-related documents and correspondence in a timely manner.
  • Quantity and Quality of Work: Produce high-quality work efficiently, take responsibility for job tasks, and manage time effectively.
  • Attitude: Exhibit a positive, cooperative, and helpful attitude toward colleagues, clients, and visitors.
  • Confidentiality: Adhere to confidentiality laws and procedures at all times.
  • Communication Skills: Communicate clearly and effectively in both written and verbal formats; demonstrate excellent communication skills.
  • Conduct: Maintain professionalism and adhere to the organization's code of conduct at all times.
Qualifications and Requirements
  • Detail-oriented with strong organizational and time management skills.
  • Excellent verbal communication skills and customer service orientation.
  • Ability to manage complex situations effectively.
  • Familiarity with computer systems (data entry, etc.).
  • Must pass a TB test, background check, and drug screen.
  • Preferred: CPR/First Aid certification and individuals who have maintained at least one (1) year of sobriety (if in personal recovery).