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Client Services Specialist

3 months ago

Linthicum Heights, United States TargetGov Full time
Job DescriptionJob DescriptionSalary: $52,000

Our dynamic and energetic sales team is looking for a customer service professional to assist prospects in determining which products or services will help them achieve their goals.


The federal marketplace is a dynamic and fluid arena that TargetGov excels in helping companies navigate its intricacies. You will be working in a highly motivating, continual learning, and collaborative environment. We are looking for a well-grounded, inquisitive, and self-disciplined team player with initiative to grow their professional skills in a dynamic and fast-paced environment focused on the future.

 

Job Description: A successful Client Services Specialist will spend the workday supporting lead development, relationship building, and defining sales opportunities within our company.  You will be a constructive cornerstone for the sales team by researching and setting up sales calls and meetings. You will also be responsible for accurate record keeping that includes sales reports, electronic databases, and sales proposals for prospective customers. This will be accomplished by supporting and engaging leads through a variety of modalities – phone, email, LinkedIn, and social media. Calendars, CRMs, and task lists must be managed effectively. 

 

About TargetGov: a nationally recognized strategic business consulting firm helping companies do business with the federal government. Our mission is to increase revenue for our clients using proven methods in the three practice areas that produce the greatest results: (1) market research and analysis (2) Federal sales and marketing plan preparation and (3) sales, marketing and business development enhancements. TargetGov is a boutique consulting firm located in Baltimore near the BWI Airport. Our clients are located throughout the U.S. and represent many different industries.

 

Qualifications:


  • A bachelor’s degree or equivalent experience preferred
  • 1+ years of sales experience preferred (we love quota driven sales experience); Customer service skills with sales and marketing experience a plus
  • Strong verbal communication skills, in both individual and group settings. Active listening and ease in asking questions a must.
  • Be agile, must enjoy test-and-learn approaches, and constantly push to succeed in new ways (bold, unafraid, adventurous)
  • Excellent organizational skills, time management skills and Initiative to drive organizational processes
  • Excel at working in a fast-paced environment where things are evolving quickly and successfully meeting goals to identify qualified targets
  • Intermediate to Advanced-level Microsoft Office Suite (Word, Excel, PowerPoint)

 

Additional Desired Qualifications:


  • Familiarity with Salesforce or similar CRM 
  • An understanding of the federal government marketplace

 

 

Essential Functions include:


  • Travelling to events for networking and lead generation
  • Ensuring excellent customer service and quality delivery
  • Working collaboratively with Operations to ensure that operational processes, content strategy, and best practices are consistent across all platforms
  • Qualifying new opportunities with potential clients; Proactively prospect CRM for potential new sales and/or client up sales
  • Assisting with post-event follow-up to identify qualified leads
  • Support the development of a qualified, growing pipeline
  • Schedule appointments, sales calls, and team meetings
  • Prepare and assist with management of client files and communications, updating of current records
  • Track contract proposals and weekly/monthly sales team production
  • Maintain customer confidence and protect operations by keeping information confidential
  • Handling incoming inquiries via website, phone, or e-mail regarding specific project engagements form clients and potential clients
  • Research current and new prospects public data and information; production and distribution of documents for prospect meetings and client briefings

 

This is rewarding work that can lead to other opportunities within a growing firm. 

TargetGov at Marketing Outsource Associates, Inc., is an equal opportunity employer.