Client Services Specialist
1 week ago
SECU's Commitment: To be meaningful and impactful in the lives of our members, employees, and the communities we serve, while maintaining high ethical standards and fiscal responsibility.
Role Responsibilities:
A Client Services Specialist performs the functions of a traditional teller, utilizing video technology and an Interactive Teller Machine (ITM) to assist members. These machines are located in various financial centers, and your role is to guide members through the ITM process for their banking needs.
Your engaging demeanor will help reassure members as you navigate them through the ITM technology to complete their transactions. By employing your curiosity, you will identify financial needs and refer members to appropriate team members for additional support.
You will manage various financial transactions, including deposits, withdrawals, transfers, and loan payments. While the ITM assists with cash counting and verification, your meticulous attention to detail is crucial. Remember, the ITM is a tool, and your personal touch is what enhances each interaction.
How do you excel in this role? By communicating with members – because personal interaction is essential in banking. Bring your genuine curiosity and compassion to work every day, ensuring members feel valued and understood.
Desired Qualifications:
- Bilingual in Spanish is preferred
- A sincere interest in the well-being of clients
- Outstanding service and relationship-building abilities
- Proficiency in engaging clients through technology
- Strong verbal communication skills
- Effective decision-making and problem-solving capabilities
Benefits of Working with SECU:
Become a vital part of SECU, making a significant impact in the lives of our members, employees, and the communities we serve, while adhering to our ethical and fiscal values.
SECU is Maryland's largest Credit Union, and our core principles shape our culture. We prioritize member satisfaction and employee engagement, understanding that strong relationships yield positive outcomes.
Explore the rewarding benefits of being part of SECU:
- Competitive salary
- Comprehensive 401(k) retirement savings plan
- Generous paid leave policies
- And additional benefits as outlined in the SECU 2023 Benefits Guide
To discover more about working at SECU, please visit our career portal.
SECU is an Equal Opportunity Employer.
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