Client Relations Specialist
2 weeks ago
The Client Relations Specialist will play a crucial role in cultivating and overseeing client interactions, ensuring the seamless management of client information to facilitate effective residential and commercial construction operations.
Education and Experience Requirements
- Minimum of 3 years in a relevant maintenance role
- Proficient in applicable software tools
- Understanding of sales principles and practices
- Familiarity with customer service standards
- Knowledge of fundamental business concepts
- Experience in delivering presentations
- Demonstrated success in meeting sales objectives
Key Responsibilities
- Identify and qualify potential leads
- Develop and nurture client referrals
- Organize and schedule sales activities
- Support the management and execution of direct marketing initiatives
- Conduct sales outreach to both new and existing clients
- Create and deliver presentations to prospective clients
- Draft and present tailored sales proposals
- Engage in negotiations with clients
- Maintain accurate records of sales activities and generate reports
- Project annual, quarterly, and monthly sales forecasts
- Address sales inquiries and concerns through various communication channels
- Ensure high levels of customer satisfaction and foster strong client relationships
- Follow up on sales initiatives
- Document and archive detailed project-related activities
- Handle customer service issues effectively
- Identify and implement strategies to enhance service quality, productivity, and profitability
- Conduct quality assessments on projects at various stages
- Monitor and report on sales performance, providing updates to management
- Engage in market research and analysis
- Participate in sales-related events
- Keep abreast of competitor activities, market trends, and product innovations
- Facilitate effective collaboration across departments, including service and management
- Assist in the development and refinement of marketing strategies, including online content
Essential Skills
- Strategic planning and execution
- Persuasive communication
- Flexibility and adaptability
- Strong verbal and written communication skills
- Negotiation expertise
- Goal-oriented mindset
Core Values
- Integrity and honesty
- Reliability and responsibility
- Diligence and strong work ethic
- Loyalty and dedication
- Positive attitude and passion for the role
- Professionalism and self-confidence
- Self-motivation and initiative
- Commitment to continuous learning
Qualifications
Education: High school diploma or equivalent required.
Language Proficiency: Fluency in English is mandatory.
Driver's License: Valid driver's license is essential.
Technical Skills: Proficient in Microsoft Outlook, Word, and Excel.
Communication Skills: Excellent written and verbal communication abilities.
Personal Attributes: Outgoing, energetic personality with a high level of self-confidence and a professional demeanor.
Physical Requirements
The role may require lifting and transporting materials and equipment weighing over 75 pounds, as well as safely using ladders to access roofs for service evaluations.
Company OverviewDynasty Community Services LLC specializes in commercial and residential construction as a class A General Contractor.
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