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Client Support Specialist

2 months ago

Linthicum Heights, Maryland, United States PrideStaff Full time
Customer Service Professional

Are you passionate about assisting clients with their inquiries? Do you excel in a customer-focused environment? If so, we invite you to explore this opportunity.

Shift/Hours: Monday - Friday (Potential for full-time), First Shift, 8:30 AM - 5:30 PM

Compensation: $20/hr

Experience Level: Entry level, 1-2 years, 5+ Years

Our client, a leader in the marine parts industry, is seeking a dedicated Customer Service professional to join their team. This is a temp-to-hire position, and the client is looking for someone committed to long-term employment.

Key Responsibilities:
  • Process customer orders efficiently.
  • Manage inbound and outbound communications.
  • Maintain a positive, empathetic, and professional demeanor toward clients at all times.
  • Respond promptly to client inquiries.
  • Engage with customers through various communication channels.
  • Address and resolve customer complaints effectively.
  • Develop a thorough understanding of our products to assist customers accurately.
  • Handle orders, forms, applications, and requests.
  • Document customer interactions, transactions, comments, and complaints.
  • Collaborate with colleagues as necessary.
  • Provide insights on the efficiency of customer service processes.
  • Ensure client satisfaction and deliver professional support.
Qualifications:
  • Ability to work effectively both independently and as part of a team.
  • Strong communication skills.
  • Exceptional customer service abilities.
  • Capability to manage multiple tasks simultaneously.
  • Organizational skills.
  • Self-motivated and proactive.
  • Reliable transportation is essential.
  • Experience in a B2B environment is required.
  • Ability to remain composed under pressure.
  • Comfortable using computers and order management systems.
  • Prior experience in customer support is preferred.
  • Experience collaborating with a warehouse for order fulfillment is a plus.
Benefits of working with PrideStaff:
  • Medical, Rx, and Wellness Benefits.
  • Dental and Vision Plan Options.
  • Short-term Disability Coverage.
  • 401(k) Retirement Plan.
  • Holiday Pay.
About PrideStaff:

PrideStaff is committed to your success. Our dedicated consultants provide valuable insights and resources in the employment market. We are here to support you throughout your career journey. Over the years, we have assisted countless individuals in finding exceptional career growth opportunities. At PrideStaff, we genuinely value people and are dedicated to understanding your needs while advocating on your behalf with our extensive network of employers nationwide. Our recruiters are ready to guide you with essential career tools and resources.