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Call Center Representative

1 month ago

Jersey City, United States Angela Scribe Full time
Job DescriptionJob DescriptionJob Description: Call Center RepresentativePosition Overview:

We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. The successful candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, resolving customer inquiries, and promoting products or services. This role requires excellent communication skills, the ability to work in a fast-paced environment, and a commitment to customer satisfaction.

Key Responsibilities:
  • Customer Service: Provide accurate information about products and services, resolve customer concerns, and ensure a positive customer experience.
  • Problem Resolution: Identify and resolve customer issues promptly, escalating complex problems to appropriate departments when necessary.
  • Follow-Up: Conduct follow-up calls to ensure customer issues are resolved and to gather feedback on the service provided.
  • Sales and Promotion: Promote and upsell products or services to customers during interactions, meeting or exceeding sales targets.
  • Team Collaboration: Work collaboratively with team members to achieve individual and team performance goals.
  • Compliance: Adhere to company policies, procedures, and regulatory requirements.
Qualifications:
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Skills: Proficiency in using call center software, CRM systems, and basic computer applications.
  • Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
  • Interpersonal Skills: Strong interpersonal skills and the ability to work effectively in a team environment.
  • Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Benefits:
  • Competitive salary and performance-based incentives
  • Health, dental, and vision insurance
  • Paid time off and holiday pay
  • Retirement savings plan


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