IR Service Delivery Manager

2 months ago

Palo Alto, United States Obsidian Security Full time
Job DescriptionJob Description

About Us:

Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization.

Obsidian proudly offers the industry's most comprehensive and powerful SaaS defense solution. We are committed to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible.

We're a passionate team optimizing for impact by solving some of the biggest challenges in cybersecurity today. We listen closely to our customers, iterate quickly, and (over) deliver to delight them. Working at Obsidian means contributing to an industry-leading cybersecurity product in an environment where customer satisfaction, privacy, and data ethics are paramount.

Job Description

Incident Response (IR) Service Delivery Manager

The IR Service Delivery Manager is responsible for ensuring the success of Obsidian Security's service delivery to incident response (IR) partners. This role focuses on the overall success and seamless delivery of IR partner engagements.

Key Responsibilities:

  • Oversee the delivery of Obsidian Security services to IR firms, ensuring the success and satisfaction of partner engagements.
  • Collaborate with internal and external stakeholders, including Leadership, Partners, Sales, Product, Marketing, Operations, and other relevant teams.
  • Establish and enhance delivery governance, methodologies, best practices, procedures, and initiatives such as partner enablement and certification programs.
  • Act as the primary escalation and resolution point for IR partner satisfaction issues and strategic project initiatives.
  • Serve as a technical and managerial liaison between senior practice leadership and IR partners
  • Track Key Performance Indicators (KPIs) such as utilization rates, consulting growth, and engagement management to ensure steady workloads and proper staffing.

About You:

  • Passionate about cybersecurity, incident response, and helping others in need.
  • Deep understanding of cybersecurity incident response, security frameworks, and program management
  • Proven success in leading cross-functional technical partner and alliance programs
  • Strong technical communication skills (verbal and written) with experience briefing executive management.
  • Advanced degrees or studies in cybersecurity or related fields
  • At least 5-7 years of experience in cybersecurity, with a focus on incident response and management
  • Preferred Certifications: GCIH, GCFA, CISSP, CISM

Employee Benefits:

Our competitive benefits packages are designed to support our employees' well-being, both at work and at home.

  • Competitive compensation with equity and 401kComprehensive healthcare with dental and vision coverage
  • Flexible paid time off and paid holiday time off
  • 12 weeks of new parent or family leave
  • Personal and professional development resources
  • Base Pay Range: $130-180k per year

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is also eligible for equity awards [and incentive compensation] based on factors such as experience, skills, and location.

At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization

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