AI Product Manager

2 weeks ago

Palo Alto, California, United States Sterling Process Equipment & Services, Inc. Full time

Key Responsibilities:

Strategic Development of Service Offerings

  • Identify, prioritize, and enhance the AI service portfolio and roadmap informed by market insights, customer feedback, competitive evaluations, and analytical data.
  • Explore avenues within the existing service portfolio and sales strategies to broaden the AI dialogue.
  • Craft and establish the AI value proposition, including positioning and pricing strategies.

Management of Service Lifecycle

  • Adhere to established service product management protocols, tools, lifecycle, and governance frameworks.
  • Secure funding from various sources and manage financial expenditures effectively.
  • Oversee and refine portfolio planning throughout its lifecycle, focusing on pricing strategies, service delivery, sales readiness, and related processes.
  • Drive innovation, optimization, and ongoing enhancements.

Collaboration Across Functions

  • Engage with technical and product leaders to ensure coherence and alignment of the AI strategy, execution, and roadmap prioritization.
  • Represent Professional Services and the AI Portfolio in core product or solution teams, contributing service requirements during product development phases.
  • Utilize both technical and business acumen to lead intricate cross-functional initiatives that significantly impact the services sector.

Market Engagement and Sales Strategy

  • Identify and forge partnerships with leading entities in the AI sector.
  • Launch, promote, monitor, and evaluate the performance of AI service offerings, focusing on customer satisfaction and market response.
  • Collaborate across regions and teams to create and implement new services, solutions, or programs that address emerging customer and market demands, fostering profitable growth.

Performance Evaluation

  • Conduct business analysis to identify root causes and develop actionable recommendations for business enhancement.
  • Establish, measure, and report on OKRs aligned with product and business strategy objectives.

Qualifications:

  • Bachelor's or Master's degree in Business, Engineering, Computer Science, or equivalent experience.
  • Over 10 years of professional experience, preferably in a service, consulting, or software environment.
  • At least 5 years of experience in service product management.
  • Demonstrated experience in launching and managing a portfolio of technical services.
  • In-depth technical expertise in AI, Data Analytics, Machine Learning, or related technologies.

Skills and Knowledge:

  • Strong background in AI technologies, IT and services industries, and service product management.
  • Proven success in creating and launching profitable service offerings.
  • Familiarity with the latest trends and technologies in AI solutions, including natural language processing, machine learning, and computer vision.
  • Certification or training in relevant service product management frameworks and methodologies such as Agile, Scrum, or Lean.
  • Exceptional problem-solving, project management, change management, and analytical capabilities.
  • Ability to lead and motivate teams, build relationships, exercise independent judgment, and achieve objectives under pressure.
  • Excellent communication, presentation, negotiation, and influencing abilities.
  • Comprehensive understanding of the workforce solutions market, customer needs, and competitive landscape.
  • Creative and strategic thinker, self-driven, results-oriented, and customer-focused.
  • Capacity to thrive in a fast-paced, dynamic, and collaborative environment.

About Sterling Process Equipment & Services, Inc.

At Sterling Process Equipment & Services, Inc., we are committed to redefining possibilities in technology and service delivery. We embrace challenges, disrupt conventional thinking, and strive to create innovative solutions that make a meaningful impact. Our organization operates globally, united in our mission to enhance technology that improves lives everywhere.

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