Account Service Manager

3 weeks ago

Palo Alto, California, United States Elevance Health Full time

Job Summary:

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts at Elevance Health.

Key Responsibilities:

  • Provides strategic planning and account management for large accounts.
  • Directs and manages the administration of contractual requirements and obligations.
  • Manages the new and renewal implementation process for accounts.
  • Interfaces with operations to ensure smooth delivery of services.
  • Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
  • Makes recommendations for improvements to meet customers' expectations.
  • Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
  • Coordinates open enrollment meetings, renewal process and training sessions.
  • Makes routine account visits.

Requirements:

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Preferred Skills:

  • Experience using data to identify trends and support development of client strategies.
  • Organized, detail-oriented with ability to multi-task, prioritize and respond quickly.
  • Experience with project management or account management.
  • Negotiation skills for renewals and cross-selling.
  • Travels to worksite and other locations as necessary.

Compensation:

The salary range for this position is $68,124 to $121,650, depending on location and experience.

About Elevance Health:

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Our Culture:

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Work Environment:

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

Equal Employment Opportunity:

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

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