IT Support Specialist

4 weeks ago


Miami, United States 21 AIR LLC Full time
Job DescriptionJob DescriptionDescription:

The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves troubleshooting, diagnosing, and resolving hardware and software issues, as well as assisting with network and system maintenance.

Key Responsibilities:

User Support: Provide technical support and assistance to end-users through various channels, including in-person, phone, email, or remote access.

Hardware Troubleshooting: Diagnose and resolve hardware issues with computers, peripherals, and mobile devices. This includes repairing or replacing components as necessary.

Software Support: Assist with software installation, configuration, and troubleshooting. This may involve operating systems, office productivity suites, and other software applications.

Network Support: Help with network connectivity and configuration issues, including troubleshooting internet, LAN, and Wi-Fi problems.

Security: Contribute to the security of the organization by maintaining antivirus software, implementing security policies, and educating end-users about safe computing practices.

Hardware and Software Procurement: Assist in the procurement and setup of new IT equipment and software licenses.

Remote Support: Provide remote assistance to remote or off-site users, resolving issues and offering guidance when needed.

System Updates and Maintenance: Assist with routine system updates, patches, and maintenance tasks to ensure the stability and performance of IT infrastructure.


Requirements:

Qualifications:

Education: A bachelor's degree in a relevant field or equivalent work experience.

Technical Skills: Proficiency in operating systems (e.g., Windows, macOS, Linux), hardware troubleshooting, software installation, and basic network concepts.

Customer Service: Strong customer service and communication skills, both written and verbal.

Problem Solving: Ability to diagnose and resolve technical issues efficiently and effectively.

Teamwork: Collaborative mindset to work closely with colleagues and support other IT team members.

Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) are a plus.

Adaptability: Willingness to learn and adapt to new technologies and software.

Organization: Strong organizational skills and attention to detail.

Work Environment:

The IT Support Specialist typically works in an office environment but will need to provide remote support as necessary. This role requires on-call, after-hours, weekends, and holidays support.




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