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IT Support Specialist
4 weeks ago
The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves troubleshooting, diagnosing, and resolving hardware and software issues, as well as assisting with network and system maintenance.
Key Responsibilities:
User Support: Provide technical support and assistance to end-users through various channels, including in-person, phone, email, or remote access.
Hardware Troubleshooting: Diagnose and resolve hardware issues with computers, peripherals, and mobile devices. This includes repairing or replacing components as necessary.
Software Support: Assist with software installation, configuration, and troubleshooting. This may involve operating systems, office productivity suites, and other software applications.
Network Support: Help with network connectivity and configuration issues, including troubleshooting internet, LAN, and Wi-Fi problems.
Security: Contribute to the security of the organization by maintaining antivirus software, implementing security policies, and educating end-users about safe computing practices.
Hardware and Software Procurement: Assist in the procurement and setup of new IT equipment and software licenses.
Remote Support: Provide remote assistance to remote or off-site users, resolving issues and offering guidance when needed.
System Updates and Maintenance: Assist with routine system updates, patches, and maintenance tasks to ensure the stability and performance of IT infrastructure.
Qualifications:
Education: A bachelor's degree in a relevant field or equivalent work experience.
Technical Skills: Proficiency in operating systems (e.g., Windows, macOS, Linux), hardware troubleshooting, software installation, and basic network concepts.
Customer Service: Strong customer service and communication skills, both written and verbal.
Problem Solving: Ability to diagnose and resolve technical issues efficiently and effectively.
Teamwork: Collaborative mindset to work closely with colleagues and support other IT team members.
Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) are a plus.
Adaptability: Willingness to learn and adapt to new technologies and software.
Organization: Strong organizational skills and attention to detail.
Work Environment:
The IT Support Specialist typically works in an office environment but will need to provide remote support as necessary. This role requires on-call, after-hours, weekends, and holidays support.
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