Technical Support Engineer
6 days ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at RYC Business IT. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and ensuring that our clients receive exceptional service.
Key Responsibilities- Provide advanced technical support to clients via phone, email, and remote access
- Resolve complex technical issues related to hardware, software, and network devices
- Work closely with our clients to understand their technical needs and provide tailored solutions
- Collaborate with our team to ensure that all technical issues are resolved in a timely and efficient manner
- Stay up-to-date with the latest technology trends and advancements to ensure that our clients receive the best possible service
- 3-4 years of experience in a technical support role
- Advanced knowledge of IT applications, software, and hardware
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and troubleshooting skills
- Experience with Microsoft 365 and Google Workspace
- IT certifications such as Server+, Network+, Microsoft MCP, MCSA, or MCSE
- Experience working in a helpdesk or managed service provider (MSP) environment
- Client experience certifications such as Helpdesk Habits
This role offers opportunities for career growth and advancement, with potential career paths including Tier 3 IT Support Technician, Service Delivery Manager, and more.
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