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Head Barista

3 months ago

New York, United States Nami Nori Full time
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Postcard Bakery is looking for an experienced Head Barista to join the opening team and help manager daily operations.

This position is a hybrid with two shifts working as a Head Barista and ideally 1-2 additional shifts as a Barista. Shifts vary from as early as 7am to as late as 9pm. Weekend availability is required.

POSITION SUMMARY
The Head Barista is responsible for overseeing daily bakery operations including guest interactions, order taking, product quality, cash handling, ordering product, and Department of Health Standards. This position is specifically scheduled to open or close the bakery each day.

RESPONSIBILITIES
  • Welcome and acknowledge all guests, upon entering our space
  • Find ways to express omotenashi to guests and fellow team members
  • Handle any guest complaints or issues in real time
  • Process comps or voids needed during service
  • Take orders from guests, ensuring 100% accuracy when ringing them into the POS
  • Process guest payments accurately and in a timely manner
  • Make all beverages to spec
  • Interact with guests in a friendly, positive manner; making them feel welcome and assisting them with any needs
  • Bus and reset tables as needed
  • Maintain cleanliness of the bakery behind the counter and in guest areas throughout the shift by sweeping, cleaning windows and doors, arranging chairs, etc.
  • Follow all DOH protocol set by management, practicing FIFO, labeling all product, using proper sanitizer, and food safety practices
  • Complete DOH checklist daily and correct any issues in real time
  • Complete opening and closing side work checklist for shift daily
  • Set up and restock all stations as needed during and after service
  • Accurately report cash and credit card tips and contribute to tip pool as applicable
  • Reconcile all cash transactions
  • Run closing POS report daily
  • Complete daily shift log
  • Update knowledge and skills by participating in further required training
  • Complete other duties as assigned by Management

ESSENTIAL FUNCTIONS
  • Able to speak, understand, read and write in English
  • Able to comprehend and follow written and verbal direction
  • Able to understand basic math
  • Able to work independently or as part of a team
  • Able to lift at least 30 pounds on a regular basis
  • Able to bend, stoop, stand and perform extensive walking for 8-10 hours a day
  • Adaptable in fast-paced and challenging work environment
  • Organized approach to projects
  • Able to take and give direction
  • Able to approach their work with a sense of ownership and work with a sense of urgency
  • Able to work nights, weekends and holidays and variable schedule, per the needs of the business
  • Able to perform essential job functions under pressure, maintain professionalism when working under stress
  • Maintain polished personal presentation; grooming meets Company standards as outlined by Employee Handbook
  • Strict adherence to posted schedule and clock in/out at times
  • Communicate information effectively and efficiently
  • Maintain general knowledge of the restaurant, location, transportation, management team, etc.
  • Maintain sanitation to Department of Health standards; Keeps work area clean and organized
  • Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations

REQUIREMENTS
  • Exceptional interpersonal skills and a passion for connecting with others
  • Prior Barista experience or similar entry-level role in a bakery or cafe preferred
  • Understanding of hygiene and food safety rules
  • Multi-tasking abilities
  • Ability to remain calm and professional in a fast-paced work environment

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.