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Operations Service Coordinator

3 months ago

Raleigh, United States Piedmont Service Group Full time
Job DescriptionJob Description

Operations Service Coordinator

Piedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971

We provide above average pay, great benefits, and a strong company culture with low turnover.

We are currently looking for an Operations Service Coordinator to join us at our Raleigh, NC location.

Benefits:

  • Three weeks of PTO, prorated in first year of employment
  • Paid holidays
  • 401k Plan with company match and profit sharing
  • Medical, Dental, Vision Insurance
  • Company paid life insurance
  • Company paid STD and LTD

As an Operations Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met in a timely manner.

  • Daily coordination of Service Technicians with division office to perform scheduled maintenance and repairs to assure customer commitments are met
  • Answer inbound calls from customers
  • Entering client data into required systems accurately.
  • Coordinating Technician availability.
  • Answer Inbound calls from Technicians. Generate Purchase Orders.
  • Analyze various service-related items.
  • All other duties as assigned

Job Requirements

  • Computer literate and technology savvy.
  • Excellent verbal/written communication skills
  • Excellent customer service and phone skills
  • Able to understand technical terminology and mechanical processes
  • Ability to multi-task, detail oriented and have an outgoing/positive attitude

Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.