Operations Coordinator

4 days ago


Raleigh, North Carolina, United States H&R Block Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Admin to provide administrative support within a District or Districts. The successful candidate will be responsible for providing operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities:

  • Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator.
  • Receive and respond to communication from offices regarding supplies, facilities, or support needs.
  • Review and verify invoices and prepare payment in Coupa for the District Operations Coordinator's approval.
  • Provide technical support to internal and external customers via phone, email, and chat.
  • Remote into office computers to resolve technical issues.
  • Follow established procedures to handle inquiries and resolve concerns.
  • Use software solutions and computer systems to accurately document and track customer contacts.

Requirements:

  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Ability to communicate clearly and calmly on the telephone, email, and chat.

About H&R Block:

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second.



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