Operations Administrator

4 weeks ago

Kent, United States Pacific Power Group LLC Full time
Job DescriptionJob DescriptionDescription:

Company Overview: At Motor Services Hugo Stamp (MSHS) and Pacific Power Group, our mission is to sustain the momentum and energy that drives the world forward. Within the marine engine and backup power generation sectors, we offer comprehensive maintenance, repair, and overhaul services. Our highly skilled team comprises field service technicians, engineers, and workshop professionals who are in constant demand to ensure operational stability across vital industries such as military and defense, first responders, and global supply chain providers—covering everything from raw materials to consumer goods and food products. Join us now and become part of a team dedicated to making a meaningful impact on the world.


Job Summary: You will provide customer support and job coordination and scheduling for generator technicians who perform on-site services including installation, maintenance, and repairs. You will open and close all service-related repair orders, invoices, and purchase orders. In addition, you will coordinate and manage technician travel logistics, time entry and expenses. To be successful in this role, you will have superior customer service, administrative and communication skills, and be able to coordinate technician schedules.


Other Job Details:

  • Work Schedule: Monday-Friday.
  • Work Hours: 8:00 AM - 5:00 PM
  • Wage Range: $26.00 - $28.00 per hour, based on skills and experience.

Benefits include: Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid.

Requirements:

Essential Duties & Responsibilities:

  • Responsible for opening service work orders and maintaining communication with service manager and other internal customers about the SWO
  • Carefully review and analyze each request for quote to ensure that their respective quotes and orders are created to match exactly what our customers need.
  • Record, track and reconcile time and travel expenses related to service personal working on the job; including service reports
  • Invoice service work orders and ensure bookings are correct, totals match the customer PO and customers requirements
  • Resolve any discrepancies on the service work order
  • Support AR aging inquiries; follow to resolution
  • Submit requests for new customer accounts
  • Manage and maintain optimum communications and relationship with all internal customers, as well as followed up on open quotes and orders to identify opportunities and maximize revenue.
  • Coordinate with various departments involved in the service delivery process to facilitate team collaboration and timely delivery of orders.
  • Organize and prioritize daily as well as ongoing request from internal and external stakeholders to ensure a timely completion of all tasks.
  • Other duties as assigned.


Required Knowledge, Skills, and Abilities:

  • Technical knowledge/experience in maritime and energy industry preferred
  • Must have exceptional customer service orientation
  • Technical sales knowledge preferred
  • Ability to read and interpret technical drawings and documents preferred
  • Ability to perform multiple tasks and prioritize based on business need; and demonstrate flexible and efficient time management
  • Must be proficient with Excel, Word, PowerPoint
  • Experience in an ERP system

Education and Experience Requirements:

  • High School Diploma
  • 1 - 3 years related work experience


Work Environment & Physical Demands:

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopies, filing cabinets, printers and scanners.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.


All offers of employment are contingent upon the successful completion of a background check and drug screening.

Motor Services Hugo Stamp (MSHS) and Pacific Power Group (PPG) shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).


MSHS and PPG will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.


MSHS and PPG will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as “protected veteran(s)”) in regard to any position for which the employee or applicant for employment is qualified.


MSHS and PPG will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified.


"EEO/AA Employer/Vet/Disabled"

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