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Call Center Agent

1 month ago

Kansas City, United States Fresh Form Draft Full time
Job DescriptionJob DescriptionDescription    As a Call Center Agent at FreshFormDraft, you will be responsible for handling incoming and outgoing calls to provide information, support, and assistance to our customers. You will address inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, patience, and a customer-focused attitude. 

Company: Fresh Form Draft
Location: Kansas City
Salary: $850 to $1250 per week
Schedule: Full Time, Monday to Friday

Key Responsibilities
  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information about FreshFormDraft’s products and services.
  • Resolve customer issues and complaints efficiently and to the customer's satisfaction.
  • Document and update customer records based on interactions.
  • Follow up with customers to ensure their issues are resolved.
  • Escalate complex issues to the appropriate departments as needed.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Meet or exceed call handling quotas and targets.
  • Assist with order processing, tracking, and troubleshooting.
  • Participate in training sessions and team meetings to stay updated on products and services.


Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle stressful situations calmly and effectively.
  • A positive attitude and a desire to help others.
  • Ability to work independently and as part of a team.
  • Flexibility to work various shifts, including evenings and weekends.


Benefits
  • Competitive weekly salary commensurate with experience.
  • Comprehensive health benefits package including medical, dental, and vision coverage.
  • Retirement savings plan with company match.
  • Paid time off (vacation, sick leave, and holidays).
  • Professional development opportunities and training programs.