Service Coordinator
5 months ago
The Service Coordinator is responsible to dispatch technicians to the job and provide necessary information regarding the service request.
Duties and Responsibilities:
- Maintain quality customer relations by effective communication and interaction between customers, field technicians, and in-house operators.
- Schedule outside service technicians for customer service requests, emergency service, and routine inspections to ensure efficient and effective system maintenance.
- Ability to negotiate service call costs to an acceptable amount to meet budget.
- Enter and track service work orders, technician’s time to complete work, and follow-up on open work orders to ensure accurate account information is being processed.
- Inform appropriate departments of certain requests that are initiated by customer, but cannot be performed by the Service Department and make appropriate follow up comments in database.
- Responsible to accurately complete fire/RAVEN inspection paperwork in a timely fashion.
- Must meet or exceed the minimum performance standards.
- Perform special projects and all other duties as assigned.
Education and Experience:
- High school diploma
- One year of customer service experience, or equivalent.
- Must have a working knowledge of Microsoft applications or desire and ability to learn.
- Strong organizational skills and outstanding communication skills are a must to work in this fast paced and high-pressure environment.
- Ability to work within a team environment.
Work Requirements:
Position is considered sedentary and requires extended periods of telephone and PC exposure.
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