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Service Coordinator

2 months ago

Paoli, Pennsylvania, United States Universal Atlantic Systems LLC (UAS) Full time
Job Summary

Universal Atlantic Systems LLC (UAS) is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the efficient and effective delivery of services to our customers.

Key Responsibilities
  • Customer Relations
    • Maintain strong relationships with customers through effective communication and interaction.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Service Scheduling
    • Schedule service technicians for customer service requests, emergency service, and routine inspections.
    • Ensure that all service requests are completed in a timely and efficient manner.
  • Service Operations
    • Enter and track service work orders, technician's time to complete work, and follow-up on open work orders.
    • Monitor and analyze service data to identify trends and areas for improvement.
  • Communication and Collaboration
    • Communicate effectively with customers, field technicians, and in-house operators to ensure seamless service delivery.
    • Collaborate with cross-functional teams to resolve service-related issues.
  • Administrative Tasks
    • Perform administrative tasks such as data entry, reporting, and record-keeping.
    • Ensure that all administrative tasks are completed accurately and efficiently.
Requirements
  • Education and Experience
    • High school diploma or equivalent.
    • One year of customer service experience or equivalent.
    • Strong organizational skills and outstanding communication skills.
  • Skills and Abilities
    • Ability to work in a fast-paced environment.
    • Strong problem-solving and analytical skills.
    • Ability to work effectively in a team environment.
  • Work Requirements
    • Position is considered sedentary and requires extended periods of telephone and PC exposure.
What We Offer

Universal Atlantic Systems LLC (UAS) offers a competitive salary and benefits package, as well as opportunities for professional growth and development.