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Patient Services Coordinator

2 months ago

Paoli, Pennsylvania, United States The Children's Hospital of Philadelphia Full time
About the Role

As a Patient Services Representative at The Children's Hospital of Philadelphia, you will play a vital role in fostering a welcoming and respectful experience for patients and families.

Key Responsibilities
  • Greet visitors and provide efficient support services, ensuring a positive first impression for our patients and families.
  • Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications, to ensure accurate and timely processing of patient information.
  • Answer and triage phone calls, verify contact information, and document messages, providing exceptional communication and customer service skills.
  • Schedule appointments, inform families of delays, and address or escalate complaints, demonstrating a commitment to patient satisfaction and care.
  • Collect and process payments, reimbursements, and insurance referrals, maintaining accurate financial records and ensuring compliance with hospital policies.
  • Provide updates during shifts and team meetings, keeping colleagues informed of changes and updates in patient care.
  • Maintain patient records while following HIPAA guidelines, ensuring confidentiality and security of sensitive patient information.
  • Perform administrative tasks, including mail, faxes, photocopies, and other duties as assigned, to support the smooth operation of the patient services team.
  • Rotate shifts, if assigned to a unit requiring 24/7 coverage, to ensure continuous support for patients and families.
  • In the Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line, requiring adaptability and flexibility in a fast-paced environment.
Requirements
  • High school diploma or equivalent required.
  • At least one year of experience in a role that consisted of healthcare support services, registration, physician billing, medical records, medical office work, and/or customer service preferred.
  • Excellent verbal and written communication skills, strong interpersonal skills, and ability to maintain confidentiality and professionalism.
About Us

The Children's Hospital of Philadelphia is an equal opportunity employer, committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves, and we strongly encourage all candidates of diverse backgrounds and lived experiences to apply.