Client Relations Coordinator
5 days ago
Client Relations Coordinator
About SANS Institute
SANS Institute, founded in 1989, has evolved into a premier organization for research and education in the field of information security. Over the years, it has become the most reliable and largest provider of information security training and certification globally, impacting over 300,000 security professionals, with approximately 60,000 achieving Global Information Assurance Certification (GIAC). Our community comprises a diverse group of security experts, including auditors, network administrators, and chief information security officers, who collaborate to tackle challenges faced by organizations worldwide.
Join Our Team
At SANS, our organizational culture is driven by our Mission, Brand, and People. We seek individuals who are committed to combating security threats (Mission) while delivering exceptional training (Brand) to our clients. We value employees whose personal principles resonate with our culture of integrity, customer-centricity, and a practical approach (People).
Position Overview
This role is dedicated to supporting the SANS Federal Sales Team. As a vital member of the team, you will alleviate operational responsibilities currently handled by sales personnel, enabling them to concentrate on activities that generate revenue.
Key Responsibilities
Your responsibilities will include, but are not limited to:
- Addressing and managing requests from the sales team and their clients regarding various support-related matters.
- Conducting client-facing activities, such as virtual training sessions and demonstrations of SANS registration systems and student portals.
- Creating marketing materials to assist clients.
- Responding to client inquiries and resolving issues or directing them appropriately.
- Participating in Quarterly Business Reviews to support the Federal Sales Team.
- Experience with Salesforce, ServiceNow, and Tableau is preferred.
- Performing additional tasks as assigned by the manager.
Core Competencies
The ideal candidate will possess:
- A friendly and supportive demeanor.
- The ability to maintain a positive, customer-focused attitude, even in challenging situations.
- Excellent verbal and written communication skills.
- A proven ability to thrive in a fast-paced, team-oriented environment.
- Strong self-motivation, with the ability to prioritize multiple tasks proactively and meet deadlines.
- A commitment to understanding customer needs and delivering quality service.
- Effective communication skills across diverse cultural backgrounds.
- Professional presentation skills.
- A willingness to engage in continuous learning and skill development.
- Proficiency in web-based collaborative tools and Microsoft Office programs.
Qualifications
The following qualifications are preferred:
- A bachelor's degree in business, communications, technology, or a related field, or equivalent work experience.
- A minimum of three years in a customer service role.
- Experience in technical support and training is advantageous.
- Sales or sales support experience is preferred.
Work Environment
This position operates in a remote work setting.
Equal Opportunity Employer
SANS Institute is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. If you require reasonable accommodation due to a medical condition or disability during the application process or to perform essential job functions, please contact SANS Human Resources.
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